twtcruiseship

SOUTHERN AFRICA: TRAVEL TO THE ENDS OF THE EARTH WITH EXTENDED STAY AT THE CAPE OF GOOD HOPE (PORT-TO-PORT CRUISE) -1

SOUTH AFRICA - BOTSWANA - NAMIBIA - ZIMBABWE

Extend your stay in Southern Africa with a tour of the Cape Peninsula. You'll discover Robben Island, a place that needs no introduction with regards to its significance in South Africa’s and indeed the world’s history, but also stunning panoramas from Table Bay or along the legendary Chapman's Peak Drive.

Trip code : 14F_PP

Duration : 13 days

Destination : Cape Town - Robben Island - The Cape Peninsula - Johannesburg - LODGE: Chobe National Park (Namibia-Botswana) - LODGE: Impalila Island (Namibia) - Cascades Lodge - SHIP: LAKE KARIBA - SHIP: KARIBA - Victoria Falls

Travel Dates :2021

THE CROISIEUROPE DIFFERENCE

  • All meals included - DRINKS INCLUDED with meals and at the bar
  • Refined local cuisine
  • Official welcome from the captain and crew
  • Tour leader or cruise director on board
  • Onboard activities and/or lectures
  • Travel assistance and repatriation insurance
  • All port fees included

CRUISE HIGHLIGHTS

  • Luxurious and comfortable lodge and ship
  • Unique cruise on Lake Kariba through emblematic and mysterious landscapes
  • Land and water safaris in Chobé and Matusadona National Parks
  • The grandness of Victoria Falls is waiting for you, on foot or on board a helicopter (optional)
  • EXTENSION INCLUDED:
    • Ascent of Table Mountain to take in the views from Table Bay
    • Discovery of the legendary Cape of Good Hope
    • Guided tour of Robben Island
    • Meet-up with the penguin colony near Simon's Town
    • Tasting of South-African wines*

DAY 1

Passengers are welcome to check in to their 4-star hotel LS starting from 3:00 p.m. (please make sure your travel agency is aware of the arrival times of your flight). After settling into your room, enjoy dinner on your own before spending the night at the hotel.

DAY 2

We’ll have a panoramic tour of the city. Cape Town is a meticulously preserved city with modern towers in the center, cobblestone roads and a bounty of historical monuments. We’ll then take the Table Mountain Cableway to soak up the 360-degree views of Table Bay and the nearby peaks of the surrounding mountains. We’ll have dinner and spend the night at a 4-star hotel LS.
During the first part of our day, we’ll visit a place that needs no introduction with regards to its significance in South Africa’s and indeed the world’s history: Robben Island. We’ll have a guided tour of the island and its cells. We’ll return to Cape Town for lunch on the waterfront. Afterwards, we’ll visit the Groot Constantia estate, considered the oldest vineyard in South Africa. For the past 300 years, agricultural activities at Groot Constantia have focused on wine making, and the Constantia wines have become renowned throughout Europe. We’ll visit the cellar followed by a tasting*. We’ll have dinner and spend the night at the hotel.
Today, we’ll set out for the legendary Cape of Good Hope. We’ll ride along Chapman’s Peak Drive, located on the Atlantic coast of the southwestern tip of South Africa. The narrow stretch of land, dotted with beautiful valleys, bays and beaches, contains a mix of extraordinarily diverse and unique fauna and flora. We’ll take the famous Flying Dutchman funicular to the summit to see the old lighthouse and relish the panoramic views. We’ll have lunch before discovering the penguin colony near Simon’s Town. Once called Jackass Penguins, they are famous for their hilarious braying call. We’ll have dinner and spend the night at the hotel.
You’ll be transferred to the airport and fly to Johannesburg to join up with the rest of the safari-cruise group. Departure by coach with your guide. We’ll have lunch before visiting the Apartheid Museum which opened in 2001. It is famous the world over for being the first museum centering on South African history in the 20th century, and more particularly on Apartheid. Afterwards, we’ll set off for a panoramic tour of the city. In addition to being South Africa’s financial capital, Johannesburg is also the city of superlatives. It is indeed the richest town in Africa, with the tallest buildings and widest social discrepancies, but is also infused with one of the best atmospheres you’ll ever come across. We’ll arrive at our four-star hotel LS where you’ll be welcome to settle into your rooms before dinner. You’ll spend the night at the hotel.
We’ll take a regular flight from Johannesburg to Kasane, Botswana. You’ll be transferred from the airport to your CroisiEurope lodge on board small private boats. Take advantage of your trip to observe the numerous bird species living among the flooded flatlands. You may even catch a glimpse of a few hippos or crocodiles basking in the sun! You’ll be greeted by our crew upon arrival and settle into your comfortable lodge ideally located in an island created by one of the tributaries of the Zambezi River. We’ll have dinner and spend the night at the lodge in absolute tranquility at the heart of the wilderness.
We’ll journey out on a full-day safari in Jeeps to explore the Chobe National Park that is home to more than 1/4 of the total elephant population in Africa. Enjoy lunch in a “floating restaurant” in the middle of the river where the views of the surrounding nature are unparalleled. Afterwards, we’ll board small private boats and sail off on Chobe River all the way to Sedudu Island and its marshes. We’ll have dinner and spend the night at the lodge.
Join us for a trip to authentic villages on Impalila Island, Namibia, to discover the traditional Namibian houses and customs. We’ll return to our lodge for lunch. This afternoon, you can enjoy time at leisure at the lodge, taking advantage of the private pools and comfortable fittings, or join us for a discovery of the Zambezi River on small private boats. We’ll have dinner at the lodge. Tonight, let a local tell you all about the traditions of this particular island. We’ll spend the night at the lodge.
We’ll depart from the lodge for one last water safari in the Chobe National Park area. After lunch, we'll set out for the Kasane airport. On board small private planes, you’ll be amazed at the stunning panoramas over Lake Kariba and the changing landscapes of the wilderness during your flight from Kasane to Kariba. You’ll be transferred to board the African Dream and comfortably settle into your cabins. We’ll start sailing across the lake. Reaching over 140mi/200km in length and spanning a distance of approximately 25mi/40km at its widest point, the lake flooded flatlands, hills and forests alike, creating unique and emblematic landscapes. We’ll have dinner and spend the night on board.
At sunrise, we’ll set sail through the rare and mysterious landscapes of Lake Kariba where drowned trees reach skywards from the depths of the reflecting water. We’ll set out on small private boats to discover the Gache Gache River and its unique wildlife. Gliding along its meanders, large bends and small, unspoiled inlets, you’ll be amazed by the magical atmosphere all around. We’ll return on board for lunch. This afternoon, we’ll sail towards Changa. When the sun starts to set, we'll set out on small private boats to admire the changing colors of the sky. We’ll have dinner and spend the night on board.
We’ll journey out this morning on a safari to discover the area around Matusadona National Park. Bordered by the Sanyati and Ume Rivers, this 1,400km²/540 sq mi-large untouched area is home to numerous animal species such as elephants, hippos, crocodiles, buffalos as well as thousands of birds, among which the legendary African Sea Eagle, the majestic Yellow-billed Stork, or the Black Heron with its interesting hunting method. We might be lucky enough to cross paths with a big cat or two! The history of the park is closely linked with that of the lake: during the construction of the dam, the rising floodwaters affected the native wildlife although the damage was mitigated by Operation Noah, an initiative which saved the lives of over 6,000 animals. This rescue operation allowed for large mammals, big cats, impalas and more to be moved to Matusadona where hunting is strictly prohibited. We’ll enjoy lunch on board and start sailing again. During this time, a round table will be the opportunity to learn more about the creation of the Lake, its inhabitants as well as its ecosystem. We’ll have dinner and spend the night on board.
At sunrise, we’ll set sail towards Kariba to disembark and journey out to the airport. We’ll discover the gigantic Kariba Dam which was created in 1955 to form Lake Kariba. Today, the dam serves as a source of electric power for 70% of Zimbabwe. You’ll get to discover the history and legends surrounding the creation of the lake, including the tale of NyamiNyami, the river god. We’ll fly out to Victoria Falls on board private planes. Enjoy an exceptional lunch cruise on the Zambezi River, upstream from the falls. This afternoon, we’ll leave for a tour on foot of the falls where the views are among the most exceptional in the world. We’ll also see where the Zambezi River plunges over the cliff to become the widest waterfall in the world, creating the “smoke that thunders.” Tonight, enjoy buffet dinner at the BOMA restaurant with an introduction to the African drum(1). We’ll spend the night at a four-star hotel LS.
Breakfast. Optional early morning excursion: Soar over Victoria Falls in a helicopter (must be booked before departure). End of our services at the hotel.

***Important Note***

For operational reasons and passenger safety, Tweet World Travel and its suppliers reserve the right to change, vary, modify or cancel any itinerary or arrangement in relation to the tour/cruise as considered necessary.

FAQ & Travel Blog

>> CORE PROGRAM

The domestic flights and their taxes (120€ - 2019 rates) - your cruise with double-occupancy cabin in your choice of category - double-occupancy accomodations at a first-class CroisiEurope lodge and at 4-and-5-star hotels LS - all meals - drinks served by CroisiEurope at all meals and drinks served at the bar on the ship and at the CroisiEurope lodge - in Johannesburg and Victoria falls, drinks include: 1 water, 1 glass of local wine* or 1 soft drink or 1 local beer*, 1 tea or coffee per person and per meal - the excursions mentioned in the program - travel assistance and repatriation insurance - tips (excluding tips for crew members on board the ship  and at the lodge).

Tips : To make your vacation worry-free, the equivalent of €20 per passenger will be given to service providers in your destination countries (excluding tips for crew members on board the ship and at the lodge) as tips. We feel this amount is appropriate in consideration of local customs and practice.

>> EXTENDED STAY

The domestic flight and its taxes (90€ - 2019 rates) - the coach transfer from the hotel to the airport - accomodation at a 4-star hotel - all meals - drinks include: 1 glass of wine* or 1 beer* or 1 soft drink + 1 water + 1 tea or coffee per person and per meal - the excursions mentioned in the program - the services of a local guide - tips.

Tips : To make your vacation worry-free, the equivalent of €40 per passenger will be given to service providers in your destination countries as tips. We feel this amount is appropriate in consideration of local customs and practice.

*Alcohol can be harmful to your health. Please drink in moderation.

1 TRIPS OF DAY
Soar over Victoria Falls in a helicopter (optional excursion)- 2020

Soar over Victoria Falls in a helicopter for spectacular views over this true wonder of nature known as the "Smoke That Thunders". You'll also get to see from above where the Zambezi Riv

DURATION 00:12 hours

PRICE PER PERSON

Pre-paid : 392.40 AUD

On-board : 0.00 AUD

SEE MORE
1 TRIPS OF DAY
Soar over Victoria Falls in a helicopter (optional excursion)- 2020

Soar over Victoria Falls in a helicopter for spectacular views over this true wonder of nature known as the "Smoke That Thunders". You'll also get to see from above where the Zambezi Riv

DURATION 00:12 hours

PRICE PER PERSON

Pre-paid : 347.06 AUD

On-board : 0.00 AUD

SEE MORE
1 TRIPS OF DAY
Soar over Victoria Falls in a helicopter (optional excursion)- 2021

Soar over Victoria Falls in a helicopter for spectacular views over this true wonder of nature known as the "Smoke That Thunders". You'll also get to see from above where the Zambezi Riv

DURATION 00:12 hours

PRICE PER PERSON

Pre-paid : 347.06 AUD

On-board : 0.00 AUD

SEE MORE

GENERAL TERMS & CONDITIONS

  1. DEFINITIONS

This Term & condition sets out how Tweet World Travel Pty. Ltd. (ACN 608 371 277) and its subsidiaries all their brands, including but not limited to Tweet World Travel, Tweet World Cruises, Worldwide River Cruises, Asia School Tours, Tweet World Tours; Asia Online Tours, Croisi Cruises (collectively referred to in this document as "Tweet World Travel”, "we" "our" or "us") in these booking terms and conditions shall mean Tweet World Travel. These terms and conditions apply to bookings you make with our consultants (in-store, on our websites, over phone or by email); with your own travel agents, as well as online bookings you make on our websites. Please make sure your travel agent or our consultant advise you of our terms and conditions.

Please read the following terms and conditions carefully. You must not make any bookings unless you understand and agree with the following terms and conditions.

  1. AGREEMENT BETWEEN USER AND TWEET WORLD TRAVEL

The services of Tweet World Travel are offered to you on the condition of your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Tweet World Travel constitutes your agreement to all such terms, conditions, and notices.

  1. MODIFICATION OF THESE TERMS OF USE

Tweet World Travel reserves the right to change the terms, conditions, and notices under which the services of Tweet World Travel are offered, including but not limited to the charges associated with the use of the Tweet World, without notice.

  1. BOOKING TERMS & CONDITIONS

1. BOOKING

Passenger names must be provided exactly as per passport at the time of booking. Any spelling corrections made after a deposit is paid must be sent in writing and will incur additional fees, including any ticket/voucher re‐issue fees and any suppliers’ re-issue fees.

After a booking is made, customers / travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.

Tweet World Travel reserves the right to correct any errors in rates quoted/invoice or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing. Even once payment has been paid in full but an error in price has been found, Tweet World Travel reserve the right to correct any error.

Tweet World Travel reserves the right to modify the price in case of exchange rate fluctuation while we provide a quote or make a booking for you. We continue to modify exchange rate even after your booking is made. The price is only guaranteed only when a booking is confirmed and a deposit is already paid.

Tweet World Travel’s online websites, including but not limited to its online B2B Agent Portal and its websites listed below, show live availability of its tour and cruises, and the price is updated daily according to the exchange rate. The price is only guaranteed only when a booking is confirmed, and a deposit is already paid.

Tweet World Travel’s websites include:

Tweet World Travel acts as a co-ordinator and books your holidays with one or several Third-party providers (Airlines, Cruise Company, Transfers, Third-Party Providers). Once booked with Tweet World Travel to utilise Third Party Provider’ service, you also agree and are bound to their terms and conditions.

1.1 Deposit

  1. Worldwide River Cruises
  • You will be required to pay deposit of 30% total price after booking is confirmed.
  • Deposit due date is specified within your invoice / booking confirmation. If the deposit is not paid by the specified due date, your booking will be cancelled.
  • If you cancel your cruise booking at any time, an amount of $450 per person from your deposit is non-refundable, or depends on each package's terms & conditions

Any booking valued at or less than $1,900 must be paid in full amount after booking is made. All airfares must be paid in full at the time of booking.

  1. Asia Tours

You will be required to pay deposit after booking confirmation:

  • Private Tours or Group Tours is $500 Per Person
  • Large Groups (more than 15 people) / School Tours is $700 Per Person
  • Short packages, shore excursion, hotel etc. is $250 Per Person

Deposit due date is specified within your invoice / booking confirmation. If the deposit is not paid by the specified due date, your booking will be cancelled.

If you cancel your booking at any time, your deposit is non-refundable, or depends on each package's terms & conditions

Any booking valued at or less than $1,000 must be paid in full amount after booking confirmation. Some airfares or services must be paid in full at the time of booking.

c. Receipt of Deposit

By sending/paid a deposit the customers/ travel agents acknowledge that the terms and conditions are fully understood, and agree to be bound by the terms, conditions and responsibilities set forth.

The customers/travel agents also acknowledge and agree that:

  • All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.
  • All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
  • It is your responsibility to notify us of any dietary requests/requirements. we will do our best to meet your request/requirements, however, cannot guarantee that it can always be accommodated.
  • All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise
  • Our products DO NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
  • You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund/provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.

1.2 Final balance

  1. Worldwide River Cruises

The final balance will be due 110 days before the departure date. If the outstanding payment is not received by the due date, your booking will automatically be cancelled. Then the cancellation rate will be applied. The cancellation terms are specified in your invoice/booking confirmation.

  1. Asia Tours

Outstanding balance depends on the type of service you are undertaking:

  • For our tours/packages or other products, outstanding balance is due 65 days before departure. If the outstanding payment is not received by day 65, your booking will automatically be cancelled. The deposit is non-refundable.
  • For large group tours and school tours, outstanding balance is due 90 days before departure. If the outstanding payment is not received by day 90, your booking will automatically be cancelled. The deposit is non-refundable.

2. PAYMENT

  • All airfares must be paid in full at the time of booking confirmation
  • Deposit will due immediately or as specified in your invoice/booking confirmation
  • Final balance will be due before 65 days or 110 days before departure date, as specified in your invoice/booking confirmation

        You can make a payment via Enett, Bank Transfer, Credit Card, Paypal

Credit Card Fee

The following Card Fees apply:

  • Visa Credit Card - 1.8% fee and MasterCard Credit Card ‐ 1.76% fee applies.
  • American Express (Amex) ‐ 2.8% fee applies.
  • Paypal – 2.6%
  • For late payment or urgent bookings, please notify us via email at payments@tweetworldtravel.com.au

3. LATE OR URGENT BOOKING

Any booking made within 110 days before departure will require payment in full immediately when the booking is confirmed.

Bookings made less than 60 days prior to departure will incur a late booking fee of $120 per person and must be paid along with the final payment at the time of booking.

4. AMENDMENTS FEES

After bookings are deposited, any amendment has to be requested in writing and incurs $99 fee per person, plus any additional costs and administrative expenses incurred in arranging the alteration.

Alterations will be made at our discretion and may not always be possible.

5. SAFETY NET PROTECTION 

5.1 Safety Net Protection

  • Safety Net Protection is not included in our tour/cruise packages. If you wish to purchase safety net protection, an additional fee of $95 per person will occur. This is only valid for one-time use (claim).
     
  • Safety Net Protection enables passengers to amend their tour and/or river cruise 30 days prior to departure, to another tour/cruise on the same destination departing in the same year (once only) without incurring cancellation charges or penalties from Tweet World Travel. The new tour must be at the same cost or higher, but cannot be at lower cost than the initial tour booked. If the passengers choose the higher cost option, then the additional difference amount must be paid. However, no modifications shall be accepted less than 30 days prior to departure.
     
  • Safety Net Protection is payable immediately at the time of making deposit payment. Once purchased, Safety Net Protection is not refundable  
     
  • Safety Net Protection does not apply for airfares, or third-party fees and charges.
     
  • Safety Net Protection allows for amendment ONLY, not cancellation.

6. TRAVEL VOUCHER

Travel voucher will be issued and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the traveller travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embark our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occur, we won’t be liable and the travellers will be deem as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

  1. CANCELLATION

Please check with your travel agents / our consultant before cancelling or amending a Travel Product. In certain circumstances, some Cruise Company, Airlines or Third-Party Travel Provider may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.

Tweet World Travel acts as a co-ordinator and book your holidays with one or several Third-party providers, and you are subjected to their terms and conditions specified.

For a specific tour / cruise package, a separate cancellation policy might be set out and applied to your booking.

 Please see the below for our general cancellation policy.

1. WORLDWIDE RIVER CRUISES

1.1 Cancellation by customer

1.1.1 For Tweet World Travel’s Charter ship or Allotment with other Cruiseline

Before the travel date, the following fees will be applied:

  • Cancel at any time: $700 per person is non-refundable
  • From 110 days to 91 days before departure: 45% of total price
  • Between 91 and 61 days prior to departure: 55% of total price
  • Between 61 and 45 days prior to departure: 65% of total price
  • Between 45 and 35 days prior to departure: $75% of total price
  • Within 35 days prior to departure: 100% of total price
  • Any 'no show' – 100%

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise.

If your cruise package includes international/domestic flights the airlines cancellation policies will be apply.

1.1.2 CroisiEurope River Cruise

The below terms apply to any respective CroisiEurope booking. These terms may be changed according to CroisiEurope’s terms without notice.

A. Costs of cancelling CroisiEurope River cruises & Coastal cruises:

  • More than 63 days before the date of departure: $450 per person
  • From 63 to 54 days: 40% of the total amount of the package
  • From 53 to 33 days: 50% of the total amount of the package
  • From 32 to 23 days: 60% of the total amount of the package
  • From 22 to 5 days: 75% of the total amount of the package
  • 48 hours from the departure: 100% of the total amount of the package

 B. Costs of cancelling CroisiEurope - “Nouvel An” and “Carnaval de Venise” river cruises:

  • More than 63 days before the date of departure: $450 per person
  • From 63 to 54 days: 40% of the total amount of the package
  • From 53 to 33 days: 50% of the total amount of the package
  • From 32 to 23 days: 75% of the total amount of the package
  • From 22 days from the departure: 100% of the total amount of the package

C. Costs of cancelling cruises on the Mekong, Volga and in Southern Africa:

  • More than 93 days before the date of departure: $450 per person
  • From 93 to 64 days: 35% of the total amount of the package
  • From 63 to 34 days: 50% of the total amount of the package
  • From 33 to 23 days: 70% of the total amount of the package
  • From 22 to 7 days: 80% of the total amount of the package
  • From 6 days from the departure: 100% of the total amount of the package

1.2  Cancellation by Tweet World Travel

For group set departure, if the minimum number of the group is not reached, we reserve the right to cancel or vary the cruise 110 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable by you, Tweet World Travel will offer travel credits to be used up to 24 months less visa cost, fuel surcharge and any other cancellation fees levied by airlines and other third parties.

If a booking is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will either change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months.

During your cruise, in the event of strike, bad weather, or force majeure conditions endangering the operation of the vessel safely or extraordinary circumstances, Tweet World Travel may at all times and without notice, advance or delay a departure or a stopover or, if need be, change ports of call, and may not be held responsible in the event of cancellation, earlier or later departure or arrival, modification or substitution. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months. Tweet World Travel will not be liable to any additional associated costs incurred to the travellers whatsoever.

Force majeure events are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

1.3 Cancellation by Cruise Company or Third-Party Provider

Tweet World Travel acts as a coordinator and books your holiday with Third Party Travel Providers (Cruise company, airlines, local supplier, transfer service etc.) and is subjected to their particular terms and conditions.

If the Cruise Company, Airlines, Local Supplier or Third Party Travel Provider changes any part of your booking for reasons beyond its control, for example, if a Cruise Company or Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use our reasonable endeavours to notify you.

If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Depending on each particular suppliers’ policies and terms & conditions, it may results in a monetary refund to you or travel credits to use in the future. The refund/credits will less any fees charged by us under our terms and conditions, and by the Cruise Company, airlines, local suppliers or Third party travel provider’s terms and conditions that you agreed with.

Our fee may cost up to 10% of the total price that you have paid for your Travel Product to Cruise Company, Airlines, or Third Party Travel Provider.

Please check with your travel agents/ our consultant before cancelling or amending a Travel Product in these circumstances as some Cruise Company, Airlines, Local Suppliers or Third Party Travel Providers may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.

2. ASIA TOURS

2.1 Cancellation by customer

Before the travel date the following fees will be apply:

Tours/ Packages

Large Group Tours & School Tours

(More than 15 people)

65 days or more before departure – loss of deposit

90 days or more before departure – loss of deposit

64‐40 days before departure – 55%

89‐79 days before departure – 65%

39‐31 days before departure – 75%

78‐61 days before departure – 85%

Within 30 days of departure – 100%

Within 60 days of departure – 100%

Any 'no show' – 100%

Any 'no show' – 100%

 

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on tours.

If your tour/package includes international/domestic flights the airlines cancellation policies will be applied.

2.2 Cancellation by Tweet World Travel

For group set departure, if the minimum number of the group is not reached, we reserve the right to cancel or vary the tour 110 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable by you, Tweet World Travel will offer travel credits to be used up to 24 months less visa cost, fuel surcharge and any other cancellation fees levied by airlines and other third parties.

If a booking is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will either change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months.

Force majeure events are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

During your tour, in the event of strike, bad weather, or force majeure conditions endangering the operation of the tour safely or extraordinary circumstances, Tweet World Travel may at all times and without notice, advance or delay a departure or a stopover or, if need be, change destinations, and may not be held responsible in the event of cancellation, earlier or later departure or arrival, modification or substitution. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months. Tweet World Travel will not be liable to any additional associated costs incurred to the travellers whatsoever.

2.3 Cancellation by Local Supplier or Third Party Travel Provider

Tweet World Travel acts as a coordinator and book your holiday with Third Party Travel Providers (Cruise company, airlines, local supplier, transfer service etc.) and is subjected to their particular terms and conditions.

If the Cruise Company, Airlines, Local Supplier or Third Party Travel Provider changes any part of your booking for reasons beyond its control, for example, if a Cruise Company or Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use our reasonable endeavours to notify you.

If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Depending on each particular suppliers’ policies and terms & conditions, it may result in a monetary refund to you or travel credits to use in the future. The refund/credits will less any fees charged by us under our terms and conditions, and by the Cruise Company, airlines, local suppliers or Third party travel provider’s terms and conditions that you agreed with.

Our fee may cost up to 10% of the total price that you have paid for your Travel Product to Cruise Company, Airlines, or Third Party Travel Provider.

Please check with your travel agents/ our consultant before cancelling or amending a Travel Product in these circumstances as some Cruise Company, Airlines, Local Suppliers or Third Party Travel Providers may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.

  1. RESPONSIBILITY

Tweet World Travel only acts as an agent for the Suppliers, and sell various travel related products as agent on behalf of, numerous transports, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all other wholesalers.

Tweet World Travel acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, cruising, touring, sightseeing and hotel accommodation. Our obligation to you is to make travel bookings as your agent on your behalf and to arrange relevant contracts between you and travel service providers. All bookings are subject to the terms and conditions and limitations of liability imposed by each Supplier. It is important for you to obtain and read the applicable Supplier’s terms and conditions as they may limit or exclude their liability to you.

Tweet World Travel does not own, manage, control or operate any transportation vehicle, any hotel or restaurant or any other supplier of services. All receipts, vouchers and tickets are issued subject to the terms and conditions specified by the Supplier and all services are subject to the laws of the country where the services are provided.

Tweet World Travel has no control over, or liability for, the services provided by third parties. We do not control the manner of the Suppliers. We disclaim and will be exempt from liability for anything to do with the supply of such Products.

All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason any travel service provider is unable to provide the services for which you have contracted; your rights are against that provider and not against us.

  1. LIABILITIES

Tweet World Travel (herewith called the Company) acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, cruising, touring, sightseeing and hotel accommodation. The Company does not own, manage, control or operate any transportation vehicle, any hotel or restaurant, any ship or any other supplier of services. All vouchers and tickets issued are subjected to the terms and conditions specified by the supplier and all services are subjected to the laws of the country where the services are provided.

Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling, hotel overbooking and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. Any decision made in respect of cruise/tour services by independent suppliers, cruiseline operators or airlines to re-route or amend the itinerary due to any of the above or similar circumstances is at the discretion of the cruise/tour service provider. Tweet World Travel shall not be liable for any claim whatsoever arising from such events. We strongly urge all customers to undertake a high level of personal responsibility in order to ensure that possessions, equipment and personal documents are closely monitored and protected at all times. We also strongly advise all customers to purchase appropriate travel insurance to protect you from financial loss and personal injuries in the event of an emergency.

You acknowledge and agree that there are inherent risks involved in participating in the cruise/tour and other activities, including without limitation of possible contact with native flora/fauna, local residents, unforeseen events (force majeure) and travel in remote locations.

By making a booking, you agree to accept all risks associated with the cruise/tour and other activities. You agree to unconditionally release us from all liability, including without limitation in contract and in tort, for any cause or action, including any injury, damage, loss, cost, delay, additional expense or inconvenience caused directly or indirectly as a result of the inherent risks associated with the tour, or any force majeure events or other events which are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

If we or our service providers are affected in any way by a force majeure event, we may in our discretion vary or cancel any itinerary or arrangement in relation to the tour as we consider necessary, without incurring any liability to you.

Each service provider is responsible for the part of the cruise/tour and activities it conducts. Service providers are not our agents or employees and are not under our direct control. We therefore do not warrant the performance of any service provider. We do not accept, and you release us from, all liability for any injury, loss, damage, costs or expenses, including without limitation any property damage or personal injury, that you may suffer which arises out of any act or omission of a service provider or operator who provides services in connection with your tour. Any claim that you may have in relation to a service provider should be raised directly with that service provider.

You are responsible for any injury, loss, damage, costs or expenses arising through your own fault. You agree to indemnify us against all actions, proceedings, claims, demands, expenses and costs (including legal costs on a full indemnity basis and whether incurred by or awarded against us) as a result of, or arising in relation to, whether directly or indirectly, your participation in the tour or any act or omission by you in relation to the tour.

To the extent permitted by law, we do not accept any liability in contract, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expenses or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over which we have no direct control. We do not accept any liability for any loss (including consequential loss or any associated costs) caused in case a third party provider becomes insolvent and goes out of business. Any payment already made to the third party provider in such case might be unrecoverable, and no refund will be made.

Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

  1. AGENT RESPONSIBILITIES

It is the travel agents’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. Travel agents are also responsible to pass on Tweet World Travel’s Terms & Conditions by the time clients make the booking.

After a booking is made, travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.

Travel voucher will be issued and sent to travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. It is the travel agents’ responsibility to collect our travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there are any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

  1. CLIENT RESPONSIBILITIES

If your domestic and international flights are not arranged by Tweet World Travel, it is your responsibility to advise us your departure and arrival time, or any changes or delays you might encounter.

If you do not notify us in a timely manner, your arranged Airport Transfer Service is not responsible for any missed pick up in those circumstances. If you arrive on a delayed flight and miss your allocated pick up, you will need to make alternative arrangements at your own expense.

If no notification is received from you or your agent, your arranged Airport Transfer Service will pick you up as scheduled and attempt to wait for your scheduled arrival up to 2 hours. If your delay is longer than this waiting period you will have to make alternative arrangements at your own expense.

If you book our services through a travel agent, make sure you collect your travel voucher and any other necessary documentations included (e.g. visa) 7 day prior to departure. You are responsible to check all details and documents are correct for your booking.

It is the customers’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. You acknowledge that you fully understand and agree to Tweet World Travel’s Terms & Conditions by the time of booking.

After a booking is made, customers need to send a scanned copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.

Travel voucher will be issued and sent to the customers from 15 -30 days prior to departure. Make sure all travellers have obtained our travel voucher before travelling.

If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact to obtain all necessary travel documents.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customer’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

  1. PASSPORTS & VISAS

All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. It is your sole responsibility if any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities.

If your visas are included in our package and we act on your behalf to apply for the visas, all necessary documents relating to your visa application will have to be provided to us at least 30 days before your departure. If you fail to provide the necessary documents before 30 days prior to your departure, we will not be held liable for your visa application. And the visa fee included in our package is not refundable in any circumstances.

If you still require us to assist with visa application in less than 30 days before your departure date, an additional fee will be required for urgent visa processing.

It is the customer’s/travel agent’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

  1. HEALTH

Please ensure that you are aware of any health requirements and recommended precautions relevant to your travel, and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation may deny your entry into a country. We recommend that you consult with your local doctor or health specialist before commencing your travel. General health advice for the destination you wish to visit is also available from the Department of Foreign Affairs and Trade.

The customers/travel agents also acknowledge and agree that:

  • All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.
  • All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
  • It is your responsibility to notify us of any dietary requests/requirements. we will do our best to meet your request/requirements, however, cannot guarantee that it can always be accommodated.
  • All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise
  • Our products DO NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
  • You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.
  1. TRAVEL INSURANCE

Our products DO NOT include Travel Insurance. Travel insurance is not included in our tours, cruises, day tours, private tours, group tours, transfers, and any of our packages.

For your protection, we strongly recommend that you purchase comprehensive travel insurance for your travel arrangements (without limitation) that include coverage for medical expenses, loss of luggage, cruise, land content and airfare charges that may occur. We are an authorised representative of CoverMore Travel Insurance Services.

We can provide you with general information about the travel insurance options available to you. If you decline travel insurance, you will be required to sign an indemnity statement/disclaimer.

You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.

  1. TRAVEL DOCUMENTS

Travel documents include, but are not limited to, airline tickets, visas, hotel vouchers, tour vouchers or any other document used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation being non-refundable, no-date changeable and subject to cancellation and/or amendment fees.

Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identify holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.

Travel voucher will be issued and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the travellers travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

  1. PUBLICITY

When you book with Tweet World Travel, you agree that we may use images of you taken during the trip and any comments made in writing or in video by you regarding the trip, without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium we choose.

If you do not want your images to be displayed, you have to advise us in writing at the time of booking, or when you collect your travel documents.

  1. PRIVACY

Tweet World Travel collects information about you (including health information where necessary) to process your travel arrangements, facilitate your participation in loyalty programs and conduct marketing activities and market research. If the information is not provided, we may not be able to make travel arrangements for you. We may disclose your personal information to our related companies, carriers, travel service providers, organisations which provide services to you.

For our full Privacy Policy, see link: https://b2b.tweetworldtravel.com.au/privacy-policy

  1. GOVERNING LAWS

If any dispute arises between you and Tweet World Travel, the laws of Australia will apply.

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