From the Mekong Delta to the Angkor Temples (port-to-port cruise)
HO CHI MINH CITY - MY THO - CAI BE - VINH LONG - SA DEC - CHAU DOC - PHNOM PENH - KOH CHEN - KAMPONG TRALACH - KAMPONG CHHNANG - TONLE SAP - SIEM REAP - ANGKOR
From the heights of the Himalayas to the southern coasts of the South China Sea, winding over 2,700 miles, the Mekong is much more than just irrigation for Indochina—everywhere it flows, it fascinates people and shapes their lives. Come take an expedition on this grand and plentiful “water snake,” from the ruins in Angkor up to Tonle Sap Lake, following the footsteps of Henri Mouhot, to Phnom Penh and Ho Chi Minh City, still largely influenced by the French colonial days. Our meditative trip takes you along the Mekong River on board a ship combining charm and colonial-style comfort.
Trip code : 1H3_REPP
Duration : 11 days
Destination : HO CHI MINH CITY - CHO GAO - SA DEC - CHAU DOC - PHNOM PENH - KOH CHEN - KAMPONG CHHNANG - Siem Reap
Travel Dates :2022
Terms & Conditions
TERMS & CONDITIONS
I. DEFINITIONS
These Terms & Conditions set out the terms on which you contractdate with Tweet World Travel Tour Operator & Wholesaler Pty. Ltd. (ACN 653 476 316) trading as Tweet World Cruises on its websites Tweetworldcruises.com.au, CroisiCruises.com, CroisiCruises.com.au, Croisieuroperivercruises.com.au (collectively referred to in this document as “Tweet Cruises”, “we”, “our” or “us”).
These Booking Conditions set out the terms on which you contract us for the arrangement and delivery of travel arrangements (“Arrangement”) including worldwide river cruises, Croisi Europe Cruises, private tours, group tours, independent tours, lifestyle holidays, travel packages, activities, flights, accommodations, trains, transfers, cruises, air balloons, ferries, boats (collectively referred to in this document as “Service”) for your trip and which we agree to make, provide, or preform as part of our contract with you. These terms and conditions apply to bookings you make with our consultants (over phone or by email) or made directly via our e-commerce websites (“Booking Portal”).
When we refer to ‘you’, we mean any person that accesses or uses the Booking Portal.
By using or accessing the Booking Portal, you agree to be bound by these Terms & Conditions, and you represent that you have read and understood them. The person making the Booking shall be deemed to have accepted these Terms & Conditions on behalf of all the persons named in the booking. Please read the following terms and conditions carefully. You must not make any bookings unless you understand and agree with the following terms and conditions.
By asking us to confirm your booking and paying deposit or full payment, you will be contracting directly with third-party supplier(s) (“Supplier”) who are the principal supplier(s) of the “Service”. Each supplier may have its own terms & cancellation and you agree to be bound by the applicable Supplier’s terms & conditions (“Supplier Terms”) when you make a Booking.
II. AGREEMENT BETWEEN USER AND TWEET CRUISES
The Services of Tweet Cruises are offered to you on the condition of your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Tweet Cruises constitutes your agreement to all such terms, conditions, and notices.
Notwithstanding the foregoing, to the extent that the Supplier Terms conflict with these Terms & Conditions in respect of your legal relationship with Tweet Cruises, these Terms & Conditions shall prevail.
III. MODIFICATION OF THESE TERMS OF USE
Tweet Cruises reserves the right to change the terms, conditions, and notices under which the services of Tweet Cruises are offered, including but not limited to the charges associated with the use of the Tweet Cruises service, without notice.
IV. BOOKING TERMS & CONDITIONS
1. BOOKING
- You warrant that (i) you are 18 years of age or older, (ii) all information supplied by you during your course of using the Services is true, accurate, current, and complete
- By asking us to confirm your booking with an international travel booking, we will assume that all travellers on the booking have a valid passport. It is your responsibility to ensure that you are in possession of the necessary documentation to comply with the laws and regulations of the countries to be visited.
- Passenger names must be provided exactly as per passport at the time of booking. Any spelling corrections made after a payment is paid must be sent in writing and will incur additional fees, including any ticket/voucher re‐issue fees and any Suppliers’ re-issue fees.
- By sending a payment or /paying for your booking, you acknowledge that the terms and conditions are fully understood, and agree to be bound by the terms, conditions and responsibilities set forth.
- Tweet Cruises reserves the right to correct any errors in rates quoted/invoice or calculated, or any omissions made at any time during your booking. Even once payment has been paid in full but an error in price has been found, Tweet Cruises reserves the right to correct any error.
- Tweet Cruises reserves the right to modify the price in case of exchange rate fluctuation while we provide a quote or make a booking for you. We continue to modify exchange rate even after your booking is made. The price is only guaranteed only when a booking is confirmed, and a full payment is already paid.
- Tweet Cruises reserves the right to substitute hotels, vessels and other forms of accommodation with properties or vessels of a comparable or higher standard.
- Tweet Cruises provides live availability of the Service, and the price is updated daily according to the exchange rate.
+ Tweet Cruises is not a principal supplier of any Service, and when you make a booking via Booking Portal, your booking is a direct contract between you and the applicable Supplier.
+ By asking us to confirm your booking and paying deposit or full payment, you agree to be bound by the applicable Supplier's terms and conditions and any other rules or policies related to the Service. Notwithstanding the foregoing, to the extent that the Supplier Terms conflict with these Terms & Conditions in respect of your legal relationship with Tweet Cruises, these Terms & Conditions shall prevail.
+ Tweet Cruises will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any Supplier or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with any Supplier. Your interactions with Suppliers are at your own risk. - If the airport transfers are included on the first and last day of some Tweet Cruises at designated times, no refund will be given for unused transfers. Transfers cannot be re-routed to other pick-up points or destinations.
- Passengers who miss the pre-booked transfers must make their own way to/from the hotel or cruise at their own expense. A group transfer is generally a shared transfer and the type of vehicle used will normally be dependent upon the size of the group.
2. RESERVATION
• You can make a booking via our Booking Portal
• You acknowledge and agree that:
o All persons are fit and physically able to partake unaided in their chosen Service
o All parties acknowledge the physical demands and hazards involved in the Service they will be undertaking and have chosen to participate at their own risk.
o It is your responsibility to notify us of any dietary requests/requirements. We will pass on this information to the Supplier(s) these requests/requirements, however, cannot guarantee that they can always be accommodated.
o All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet Cruises and its Suppliers liable if a particular condition exacerbates while using the Service, which might affect their ability to participate in any portion of the Service.
o The Service DOES NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
• Deposit(s) per person is required within 2 days (unless otherwise stated) of us accepting your booking. A deposit will secure your booking/cabin, please note that we may not hold any services for you until we receive payment of your deposit.
• The final balance of the travel arrangements is due no later than 110 days prior to the confirmed tour commencement date.
• Some trips may require payment (including full payment) earlier or in additional instalments and this will be advised with the booking confirmation.
• We will not surcharge for currency fluctuations once full payment has been received by us.
• Air travel is arranged with independent airlines. All airfares are subject to flight and booking class availability. Airfares will be booked and ticketed upon receipt of your full payment. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are non-refundable. Name changes and voluntary date and schedule changes will incur fees.
• Special Deals and Special Offers other than those advertised herein may be promoted by Tweet Cruises after the program is released. These new special deals/offers do not apply to existing bookings unless otherwise stated.
3. PRICING
• Price shown on the website for Tweet Cruises is per-person twin share and is in the selected currency set by you while using the sites. Price is based on local rate at the time of booking, converted at the prevailing foreign exchange rate as determined by Tweet Cruises. Tweet Cruises shall not be liable to you if prices change due to currency fluctuations.
+ For children aged 2 up to 10: 20% discount on the price of the adult
+ 30% discount on the price of the adult will be given to the 3rd occupant from the same family in triple-occupancy cabins
+ Single Traveller must pay Single Supplements
• Price is subject to change without notice, until a booking has been confirmed and paid. Once the security deposit is paid, the price will be guaranteed.
• Price does not include foreign departures port charges, customs, immigration, agricultural, passengers-facility charges.
• Price does not include tips/gratuities; vaccinations; emergency evacuation costs; passport and visa fees; baggage insurance, personal insurance; travel insurance, any item of personal natures.
• We reserve the right to surcharge the cost of your booked travel arrangements prior to commencement for circumstances beyond our control such as minimum passengers requirements not met, or the imposition of new or amended Government charges.
4. PAYMENT
• When you make a booking via the Booking Portal, Tweet Cruises collects your payment information and processes your payment. In doing so, Tweet Cruises acts as the limited payment collection agent of the Supplier, collecting your payment for the applicable Service(s) on behalf of such Supplier.
• You will be required to pay a deposit or full payment when booking. Your agent or our websites will advise you of how much that will be.
• Deposit payment for all cruise booking:
+ You will be required to pay deposit of 30% total price after booking is confirmed.
+ A deposit will secure your booking/cabin, however prices may change before you make the final payment.
• The final balance is due no later than 110 days prior to the confirmed tour and/or cruise commencement date.
• Any booking valued at or less than $1,000 must be paid in full amount after booking confirmation. Some airfares or services must be paid in full at the time of booking.
by you (see below).
• The value of your booking may be subject to taxes, duties, foreign transaction, currency exchange or other fees. Your bank or payment card company may convert the payment into the local currency and may charge fees. Tweet Cruises recommends that you contact your bank or card company if you have any questions concerning any applicable currency conversion.
You can make a payment in person in-store, via Bank Transfer, Credit Card, PayPal or Payment Gateway:
Online Payment: Our secure online payment gateway allows you to make payments using major credit cards, including Visa, MasterCard, and American Express. Simply visit our official websites and follow the prompts to complete your payment.
From 12 Sep 2023, we do not charge any additional fees or surcharges for payments made using credit cards. This means that when you choose to pay for your travel bookings with a credit card through our platform or with the assistance of our staff, there will be no extra costs imposed directly by Tweet World Travel.
Potential Bank or Merchant Fees: While we do not charge any fees for credit card payments, it's important to note that your bank or credit card issuer may have its own fee structure and policies. These fees are not under our control, and they vary depending on your bank or credit card provider. Therefore, the cost associated with using a credit card for your payment may depend on your financial institution's terms and conditions.
Bank Transfer: You can choose to make a direct bank transfer using the provided bank account details. This option is ideal for those who prefer traditional banking methods.
Over-the-Phone Payment: If you'd like to make a payment over the phone, our dedicated team is ready to assist. Simply give us a call at 1300 739 652 if you're in Australia, or +61 (8) 7226 1898 if you're calling from overseas. Our friendly staff will guide you through the payment process.
Payment at Our Office: If you prefer in-person transactions, you're welcome to visit our office. Our staff will be glad to assist you with processing your payment using your preferred method.
Payment Plans: In some cases, we offer convenient payment plans that allow you to split the total cost of the tour into manageable installments. Feel free to inquire about this option when you make your booking.
For late payment or urgent bookings, please notify us via email at payments@tweetworldtravel.com.au
Urgent processing will incur a fee of $99 per person.
5. CANCELLATION & CHANGE FEES
5.1 AMENDMENT FEES
If you change any aspect of your booking, we will do our best to accommodate your request, but it may not always be possible. Request for change and amendments to your Booking, including name change or date change requests etc., should be made as below:
+ These requests can be made in person in-store or via your online account, or via email to contact@tweetworldtravel.com.au . We do not accept any request made verbally or via phone.
+ Requests for change may not be possible for certain bookings. Please check your booking’ specific T&C.
Amendment Fee:
+ Amendment to Domestic/Trans-Tasman bookings will incur a fee of $69 per person in addition to travel service provider fees.
+ Amendment to International bookings will incur a fee of $99 per person in addition to travel service provider fees.
+ Any date change for cruise is considered as a cancellation and will be subject to cancellation charges.
For bookings that include international or domestic airfare, change fee will be in addition to the airlines’ fees. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are non-refundable.
With international air tickets, name changes are not permitted and is valid for the original ticketed passengers name and cannot be transferred into the name.
Subject to the availability and agreement with the Supplier, Tweet Cruises does not guarantee the success of any Change Request. A Supplier may charge a fee to accommodate a Change Request, and you will be required to pay such fee. To the extent the Supplier is unwilling or unable to accept such Change Request, then your right to a refund (if any) shall be governed by the cancellation terms of your Booking.
5.2 CANCELLATION FEES
5.2.1 CANCELLATION BY CUSTOMER
In all circumstances, you must check the cancellation policy contained in the invoice or your confirmation document at the time of your Booking, which is the policy that will apply to and govern the terms of your cancellation and any refunds. If a separate set of terms & conditions is not expressly stated, the below booking cancellation policy will apply if the booking is cancelled by you.
• EUROPEAN RIVER CRUISE CANCELLATION FEE:
+ More than 115 days prior to departure: $550 per person is non-refundable
+ From 114 days to 91 days prior to departure: 30% of total price
+ Between 90 and 59 days prior to departure: 50% of total price
+ Between 58 and 45 days prior to departure: 60% of total price
+ Between 44 and 31 days prior to departure: 85% of total price
+ Within 30 days prior to departure: 100% of total price
+ Any 'no show': 100% of total price
Additional charges per booking cancellation
+ Administration fees: $100 per person
+ Additional $170 per person charges for themed-weekend and Christmas-market cruises are required.
o After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on trip.
o We will not be liable to refund any loss or other costs you incur in connection with your booking that are unrecoverable such as visa expenses
• AMAZON RIVER, VOLGA RIVER, MEKONG RIVER, AFRICAN RIVER CRUISE CANCELLATION FEE:
More than 130 days prior to departure: $850 per person is non-refundable
From 129 days to 91 days prior to departure: 60% of total price
Between 90 and 59 days prior to departure: 70% of total price
Between 58 and 45 days prior to departure: 80% of total price
Between 44 and 35 days prior to departure: 90% of total price
Within 34 days prior to departure: 100% of total price
Any 'no show': 100% of total price
Additional charges per booking cancellation
Administration fees: $100 per person
Additional $170 per person charges for Christmas cruises, New Year Cruises and themed cruises (Family Cruise, Golf Cruise, Biking cruise etc.)
o After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on trip.
o We will not be liable to refund any loss or other costs you incur in connection with your booking that are unrecoverable such as visa expenses
• If you make a Booking using a promotion code, or if you accept a discount or special-offer price during the check-out process, you may invalidate your discount or special-offer price by making a Change Request after Booking. All refunds are determined by the cancellation policy of the specific activity and do not include the sum of the Discount/Promotion.
• No refunds are available for no-show, or once any part of your booking has started to be utilised by you
• Occasionally a Supplier may make a change or cancel to a Service, including but not limited to the date, price, inclusions, coverage, age requirements and/or any other Service features and/or requirement. If the change proposed by the Supplier is material (for example, a change in dates and/or a significant change to the itinerary), and you are dissatisfied with the alternative that is offered, you will be entitled to a full refund of the original purchase price.
5.2.2 CANCELLATION BY TWEET CRUISES
• For group set departure, if the minimum number of the group is not reached, we reserve the right to cancel or vary our cruise 110 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable by you, Tweet Cruises will offer travel credits to be used up to 24 months less visa cost, fuel surcharge and any other cancellation fees.
• If a booking is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet Cruises will either change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Tweet Cruises will offer credits to any unused part of your holiday package for future travel up to 24 months.
• During your trip, in the event of strike, bad weather, or force majeure conditions endangering the operation of the vessel safely or extraordinary circumstances, Tweet Cruises may at all times and without notice, advance or delay a departure or a stopover or, if need be, change ports of call, and may not be held responsible in the event of cancellation, earlier or later departure or arrival, modification or substitution. Tweet Cruises will offer credits to any unused part of your holiday package for future travel up to 24 months. Tweet Cruises will not be liable to any additional associated costs incurred to the travellers whatsoever.
• Force majeure events are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.
5.2.3 CANCELLATION BY THIRD-PARTY SUPPLIER
Tweet Cruises is not the principal supplier of the Service. One or multiple Third-party supplier(s) (“Supplier”) are the principal supplier(s) of the “Service” provided to you.
If the Supplier change its schedules, or cancels their service for reasons beyond our control, we will use our reasonable endeavours to notify you.
If any such changes result in your Service costing more or otherwise being materially different, then you may cancel the Service. This may result in a monetary refund to you or travel credits to use in the future. The refund/credits may subject to cancellation and admin fees charged by us. Please check with your travel agents/ our consultant before cancelling or amending a Service in these circumstances.
V. LIABILITIES
• Tweet Cruises has no control over, or liability for, the Services provided by third-party Supplier(s). We disclaim and will be exempt from liability for anything to do with the supply of third parties' Services.
• By making a booking, you agree to accept all risks associated with the Supplier. You agree to unconditionally release Tweet Cruises from all liability, including without limitation in contract and in tort, for any cause or action, including any injury, damage, loss, cost, delay, additional expense or inconvenience caused directly or indirectly as a result of the inherent risks associated with the service made by the Suppliers, or any force majeure events or other events which are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.
• Tweet Cruises will not be liable for any injury, damage, loss, cost, delay, additional expense or inconvenience associated with unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling and faults with transportation or road conditions may also have an effect on the operation of the Service. We strongly urge you to undertake a high level of personal responsibility in order to ensure that possessions, equipment and personal documents are closely monitored and protected at all times. We also strongly advise you to purchase appropriate travel insurance to protect you from financial loss and personal injuries in the event of an emergency.
• You acknowledge and agree that there are inherent risks involved in participating in the Service, including without limitation of possible contact with native flora/fauna, local residents, unforeseen events (force majeure) and travel in remote locations. You agree to release Tweet Cruises from any liability associated with these risks.
• If the Service is affected in any way by a force majeure event, we or the Supplier(s) may in our discretion vary or cancel any itinerary or arrangement in relation to the Service as we consider necessary. You agree to release Tweet Cruises and its Supplier(s) from any liability associated with any variation or cancellation.
• The Supplier(s) are not our consultants or employees and are not under our direct control. We therefore do not warrant the performance of any Supplier. We do not accept, and you release us from, all liability for any injury, loss, damage, costs or expenses, including without limitation any property damage or personal injury, that you may suffer which arises out of any act or omission of a Supplier who provides arrangements for the Service(s) that you book. Any claim that you may have in relation to a Supplier should be raised directly with that Supplier.
• You are responsible for any injury, loss, damage, costs or expenses arising through your own fault. You agree to indemnify us against all actions, proceedings, claims, demands, expenses and costs (including legal costs on a full indemnity basis and whether incurred by or awarded against us) as a result of, or arising in relation to, whether directly or indirectly, your participation in the Service or any act or omission by you in relation to the Service.
• To the extent permitted by law, we do not accept any liability in contract, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expenses or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of the Supplier(s) over which we have no direct control. We do not accept any liability for any loss (including consequential loss or any associated costs) caused in case the Supplier becomes insolvent and goes out of business. Any payment already made to the Supplier in such case might be unrecoverable, and no refund will be made.
• Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).
VI. TRAVELER’S RESPONSIBILITY
• It is your responsibility to advise us, your travel agent or the Supplier of your departure and arrival time, or any changes or delays you might encounter. If you do not notify us, your travel agent or the Supplier in a timely manner and you arrive on a delayed flight and miss your allocated pick up (if the Service provide Airport Transfer), you will need to make alternative arrangements at your own expense.
• If your Service include Airport Transfer, your arranged Airport Transfer service will pick you up as scheduled and may attempt to wait for your scheduled arrival up to 30 minutes. If your delay is longer than this waiting period, you will have to make alternative arrangements at your own expense.
• If your Service provides a pick-up venue and pick-up time, it is your responsibility to be present at the advised venue and time. The Supplier will not wait for you, and if you are late, you will miss out the pick-up time. Passengers who miss the pre-booked transfers must make their own way to/from the hotel at their own expense. A group transfer is generally a shared transfer and the type of vehicle used will normally be dependent upon the size of the group
• The Supplier will not accept any participation once the Service has already commenced. No refund will be provided in these circumstances.
• Make sure you collect your travel voucher and any other necessary documentations 7 day prior to departure. You are responsible to check if all details and documents are correct for your booking.
• It is your responsibility to notify us of any dietary requests/requirements. We will pass on this information to the Supplier(s) these requests/requirements, however, cannot guarantee that they can always be accommodated.
• All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet Cruises and its Suppliers liable if a particular condition exacerbates while using the Service, which might affect their ability to participate in any portion of the Service.
• It is your responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet Cruises, your travel agent or the Supplier(s) are received and correct, and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. You acknowledge that you fully understand and agree to Tweet Cruises’ Terms & Conditions at the time of booking. • After a booking is made, if the Supplier(s) require information of your legal documents, you will need to provide us or the Supplier this information via your online account, Passenger Online Booking Form or via email to us or your travel agents. If these required documents are not received within 3 working days, the respective booking will be void.
• Travel voucher may be issued instantly depending on the Service you book, or will be issued and sent to you or your travel agents from 7 -15 days prior to departure. Make sure all travellers have obtained their travel voucher before travelling. The Supplier may require you to present the travel voucher to participate in the Service.
• If the traveller(s) travels without our provided travel voucher, they might be denied embarking/joining the Service. It is your responsibility to contact to obtain all necessary travel documents.
• Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking. If there are any un-booked services / mistakes, you have to contact us or your travel agent immediately to rectify. Once the traveller has already embarked or joined the Service at the destination, we are not liable for any un-booked services / mistakes.
• It is the customer’s responsibility to make sure that the travellers have the valid passport and visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective service booking will be cancelled with the applicable cancellation charge.
• Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.
VII. PASSPORT & VISA
• All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When making a booking, all travellers on the booking must have a valid passport. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. It is your sole responsibility if any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities. • It is your responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”.
• Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.
VIII. HEALTH
• Please ensure that you are aware of any health requirements and recommended precautions relevant to your travel, and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation may deny your entry into a country.
• We recommend that you consult with your local doctor or health specialist before commencing your travel. General health advice for the destination you wish to visit is also available from the Department of Foreign Affairs and Trade.
• We recommend that you contact the Department of Foreign Affairs and Trade (“DFAT”) or visit their website at https://www.smartraveller.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with DFAT, so that you may be more easily contacted in an emergency.
• We strongly recommend that you familiarise yourself with the current status and updates to Australia's immigration and border arrangements during the COVID-19 outbreak, available at https://covid19.homeaffairs.gov.au.
• You also acknowledge and agree that:
+ All persons are fit and physically able to partake unaided in their chosen Service etc. as outlined in the itinerary.
+ All parties acknowledge the physical demands and hazards involved in the Service they will be undertaking and have chosen to participate at their own risk.
+ All parties understand that any medical or dietary information provided to us DOES NOT, under any circumstances, make Tweet Tour Operator liable if a particular condition exacerbates while on the trip which might affect their ability to participate in any portion of the trip
IX. TRAVEL INSURANCE
• The Service you book DOES NOT include Travel Insurance
• For your protection, we strongly recommend that you purchase comprehensive travel insurance for your travel arrangements (without limitation) that include coverage for medical expenses, loss of luggage, cruise, land content and airfare charges that may occur.
X. PUBLICITY
• When you book with Tweet Cruises, you agree that we or our Supplier(s) may use images of you taken during the trip and any comments made in writing or in video by you regarding the trip, without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium we or our Supplier so choose.
• If you do not want your images to be displayed or taken during the trip, you have to advise us and Supplier in writing at the time of booking, or when you collect your travel documents.
• If you didn’t advise us during your booking or during your trip, we or our Supplier may use your image for promotion purposes. You reserve the right to request us to remove your images from online publications, however we cannot remove your images from any printed promotion materials. You cannot take legal action against these printed materials as we did not have your advice at the time of print.
XI. PRIVACY
• Tweet Cruises collects information about you (including health information where necessary) to process your travel arrangements, facilitate your participation in loyalty programs and conduct marketing activities and market research. If the information is not provided, we may not be able to make travel arrangements for you.
• We may disclose your personal information to our related companies, carriers, travel service providers, organisations which provide services to you.
XII. GOVERNING LAWS
• If any dispute arises between you and Tweet Cruises, the laws of Australia will apply.
THE CROISIEUROPE DIFFERENCE
- All meals included
- Refined local cuisine
- Headsets are included for excursions
- Official welcome from the captain and crew
- Tour leader or cruise director on board
- Onboard activities and/or lectures
- Travel assistance and repatriation insurance
- All port fees included
HIGHLIGHTS
- EXCURSIONS INCLUDED:
- Discover three historic cities: Ho Chi Minh City, Phnom Penh, and Siem Reap
- Unique and unforgettable cruise along the Cho Gao Canal
- Tour six major temples in Angkor
- Meet local inhabitants and discover their daily life in Koh Chen and My Tho
- Explore the temples a bit more and spend an extra day in Siem Reap for Christmas
DAY 1
Meet at the Liberty Central Riverside Hotel restaurant between 11:30 a.m. and 1:30 p.m. Lunch at the hotel. In the afternoon, a tour of the city to see the Reunification Palace, Notre Dame Cathedral, and the Saigon Central Post Office. Next, we’ll head to Cholon, the Chinese-influenced section of the city, to tour its hectic market and the Thien Hau temple. You’ll then be transferred to our ship. After comfortably settling into your cabins, we’ll introduce our crew at a welcome cocktail. We'll have dinner and spend the night on the ship, which will remain moored.
DAY 2
We’ll leave by coach for the Cu Chi tunnels, an immense network of underground tunnels that were the location of several military campaigns during the Vietnam War. After lunch, join us for a visit to the Museum of Vietnamese History. We’ll then begin to cruise to the splendid Cho Gao canal. We’ll spend the night on board.
During our passage through the Cho Gao Canal, you’ll discover the daily life in Vietnam—organized around fishing, farming, and transport. In My Tho, we'll visit a bee farm and enjoy some honey tea and exotic fruit. We'll then take a ride in small sampans along the canal lined with mangrove palms. After having lunch on board, we’ll visit Vinh Long, located in the middle of the Delta region between two of the Mekong’s distributaries. We’ll discover a brick and pottery factory, a fruit-tree nursery, puffed riced, rice-paper wrappers, and rice alcohol.* We’ll spend the night on board.
DAY 4
We’ll visit the former house of Huynh Thuy Le, the man who Marguerite Duras based her book The Lover on. After our excursion, enjoy some free time in Sa Dec. We’ll return on board and cast off as you sit down to lunch. Our ship will begin to cruise to Cambodia. We’ll spend the night on board.
DAY 5
After breakfast and our arrival in Chau Doc, we’ll visit a local fish farm, the Ba Chua Xu Temple, and the Tay An Pagoda. We’ll enjoy lunch on board and arrive in Phnom Penh in the evening. We’ll enjoy dinner on board this evening. Set out on a brief tour of the area by "tuk-tuk," the easiest way to get around the city. We’ll remain in port overnight.
DAY 6
We’ll enjoy a tour of the fabulous Royal Palace and the Silver Pagoda, which is inlaid with more than 5,000 silver tiles. After, join us for a visit to the National Museum of Cambodia. We’ll have lunch in the city. In the afternoon, you can pay a visit to the Tuol Svay Prey School, a former detention, torture, and execution center run by the Khmer Rouge during the civil war. Afterwards, enjoy some free time at the market. We’ll return to the ship and enjoy a performance of classical Khmer dancing and music. We’ll have dinner on board and remain in port overnight. The rest of the evening is yours to do as you please.
Once we arrive in Koh Chen, you can explore this small village where craftspeople specialize in silver and copper work. Enjoy lunch on board. We’ll head to Kampong Tralach to visit the beautiful Vihara at the Wat Kampong Tralach Leu pagoda. To access the pagoda, we need to cross the village of Kampong Tralach in ox carts, moving along a small road that runs perpendicular to the river in the middle of magnificent rice fields. Our ship will remain anchored overnight.
We’ll visit Kampong Chhnang, one of the largest fishing ports on Tonle Sap Lake. Fish farming is abundant here. The region is also known for its traditional pottery combining ancient knowledge with modern techniques—Chhnang itself means "pot." We'll also enjoy a tasting of regional products. Enjoy lunch on board. We’ll cruise to Tonle Sap Lake, the largest freshwater lake in Southeast Asia. Tonight, we’ll have our final cocktail and dinner on the ship. Our ship will remain anchored overnight.
We’ll spend the morning cruising the river before disembarking and having lunch on shore. After, we'll visit the Angkor Wat temple: the epitome of Khmer architectural art and the most famous and imposing of all the monuments in Angkor. Enjoy a stroll through the Angkor Night Market. Dinner and overnight in hotel (Accommodations will be at either a 4-star or 5-star hotel according to the cruise you choose).
DAY 10
This morning, we’ll visit the mysterious Beng Mealea temple, whose ruins were once utterly consumed by jungle. The temple was built in the 12th century and used the same floor plan as Angkor Wat. We’ll have lunch in the city. We’ll visit the Senteurs d'Angkor, a local business with a diverse collection of silk and carvings, as well as a superb range of traditional beauty products and spices, all made locally. We’ll also visit a silk farm to learn about the complex process of creating the luxurious fabric. We’ll end the day with Phare, the Cambodian circus, and spend the night at the hotel.
DAY 11
We’ll leave for a visit of Banteay Srei, a 10th-century Cambodian temple dedicated to the Hindu god Shiva—widely praised as the “Jewel of Khmer Art.” Rediscovered among the vines of the forest in 1914, it is the only temple carved in hard pink sandstone in the Angkor region. We’ll also visit the Cambodian Landmine Museum, run by Aki Ra, a former conscripted child soldier who has devoted his life to removing landmines. We’ll have lunch in the city before visiting the Angkor National Museum, dedicated to providing information and education about art and culture of Khmer civilization. Enjoy some free time before returning to the ship. Tonight, we will celebrate Christmas with a gala dinner. We’ll spend the night at the hotel.
DAY 12
This morning, we’ll tour Ta Prohm, a Cambodian temple dedicated to the family of Jayavarman VII. We’ll then explore Angkor Thom. Stroll through the grounds of the former Royal Palace and discover the Terrace of the Elephants and the Terrace of the Leper King. Lunch will be served at the hotel. We’ll bid you farewell at approximately 2:00 p.m. Please do not book your flight before 5:00 p.m.
***Important Note***
For operational reasons and passenger safety, Tweet World Travel and its suppliers reserve the right to change, vary, modify or cancel any itinerary or arrangement in relation to the tour/cruise as considered necessary.
Tweet World Travel welcomes its newly chartered vessel RV Indochine II from CroisiEurope for its Vietnam and Cambodia Mekong river cruises for the season of 2021.
RV Indochine II - Mekong River Cruise Itinerary
RV Indochine II will travel between Ho Chi Minh City, Vietnam and Siem Reap, Cambodia or vice versa with an itinerary that presents guests the prettiest part of the Mekong River.
RV Indochine II docks in the heart of Ho Chi Minh city. From this bustling city you’ll cross the narrow Chao Gao Canal, engage in local life in My Tho and Koh Chen and pass through the city of Phnom Penh with its Royal Palace and bustling markets before finally disembarking on the doorstep of the Angkor temple complex: home of the world-famous Angkor Wat.
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RV Indochine II - Design and Interior
Have a memorable Mekong river cruise trip aboard a ship combining charm and colonial-style comfort. The RV Indochine II's design is inspired by the style of the rich commercial fleets that cruise on the Mekong, which fits right in with the rest of the CroisiEurope fleet. The ship is a wide, low vessel that sports prominent sheers on the outside decks covered in exotic Vietnamese wood and encircled with gangways. The interior of the ship is a fusion between the French Colonial era with more contemporary trends, creating an original design called “neo-colonial.”
In addition, the RV Indochine II is equipped with state-of-the-art climate control, ventilation, and water treatment technology that ensures minimal disruption to the Mekong’s environment.
With obvious French influence and flair, each of its 31 cabins is spacious and comfortable, with ample of storage space and amenities required for a convenient on board experience. An outside bar and lounge alongside a swimming pool is located on the sun deck, and massage services are available.
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RV Indochine II - Specification
- Destination: Vietnam & Cambodia
- River: Mekong River
- Cabin: 31
- Rating: 5-star
- Number of passengers: 62
RV Indochine II - Cabin and Deck Plan
Upper Deck: 23 Cabins
Main Deck: 8 Cabins
Cabins are spacious and comfortable, with plenty of light (22,5 m²) including a private balcony (4 m²). Cabins 201, 202, 221 and 224 come with 6 m² mini-terraces.
Conveniences: All cabins are exterior-facing and equipped with two low beds that can be joigned together, large storage space and TV, private bathroom with shower, air-conditioning, safe, hairdryer, dresser. Toiletries are available for your use. Onboard Wi-Fi.
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Deck Plan
Sundeck Main Deck Upper Deck
Upper Deck:
Have a look at our amazing onboard activities in below video
Your cruise in the cabin category of your choice - double-occupancy accommodations in a top-category hotel - all meals - beverages with meals (1 mineral water or 1 soft drink or 1 beer* and coffee or tea per person and per meal) - unlimited tea, coffee, and mineral water on board the RV Indochine and RV Indochine II - visits and excursions mentioned in the program - English-speaking tour guides and services provided by our CroisiEurope cruise director on board the RV Indochine and RV Indochine II - the Croisieurope agent in Siem Reap - travel assistance and repatriation insurance - all port fees - tips (except for ship crew).
Tips: To make your vacation worry-free, the equivalent of €35 per passenger will be given to local service providers for your destination countries as tips. We feel this amount is appropriate in consideration of local customs and practice, and it is included in the cost of your cruise.
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On Request
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From the Mekong Delta to the Angkor Temples (port-to-port cruise)
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For further enquiries, please contact our Head Office via email contact@croisicruises.com or call us on 1300 739 652
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