Worldwide River Cruises
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We offer great value and affordable river cruises throughout worldwide destinations with CroisiEurope River Cruises

From Copenhagen to Berlin: The Baltic Sea, the Oder and Havel and Elbe Rivers (port-to-port cruise)

From Copenhagen to Amsterdam, sail along the Baltic Sea, the Oder, the Havel and the Elbe on a cruise combining modernity and tradition, originality and simplicity. Visit the remains of Chorin Abbey, the finest example of brick architecture in Northern Germany. Discover spectacular coastlines with fine sandy beaches and limestone cliffs on the islands of Usedom and Rügen. You will discover the charm of cities such as Berlin, Bremen, Hannover, Amsterdam, and captivating cities such as Stralsund, Greifswald, Magdeburg or Nienburg.

Trip code : ABM_PP

Duration : 18 days

Destination :

Travel Dates :2022

THE CROISIEUROPE DIFFERENCE

  • All meals included - DRINKS INCLUDED with meals and at the bar
  • Refined French cuisine - Gala dinner and evening - Welcome cocktail
  • Free Wi-Fi onboard
  • Headsets are included for excursions
  • Official welcome from the captain and crew
  • Onboard activities
  • Travel assistance and repatriation insurance
  • All port fees included

CRUISE HIGHLIGHTS

  • Discover the rivers of northern Europe
  • Copenhagen Package:
    • Visit the capital of Denmark, a perfect blend of history and modernity
  • Discover(1):
    • The breathtaking landscapes of the islands of Usedom and Rügen
    • The Chorin Abbey, a jewel of Cistercian architecture
    • The Charlottenburg Palace
    • Berlin, iconic capital
    • Potsdam and the gardens of the Sanssouci Palace
    • Magdeburg, Hanseatic town
    • Hanover, capital of Lower Saxony
    • Bremen, the oldest maritime city in Germany
    • Volendam, famous fishing village

We'll meet up in Copenhagen. In the afternoon, we'll set out on a panoramic tour of the city. This tour will take you past the most beautiful monuments of the city all the way to the seafront from where you'll get to catch a glimpse of the statue of the Little Mermaid. At the end of the afternoon, we'll settle into our 4-star hotel and enjoy dinner.

We'll depart by coach for Trelleborg. We'll arrive in the morning and board a ferry boat(3) headed to Sassnitz (4-hour crossing.) Enjoy lunch on your own. We'll reach Sassnitz early this afternoon. Upon arrival, you'll be transferred by coach to Stralsund where you'll board our ship. The afternoon is free to do as you please. After returning on board, we'll introduce our crew at a welcome cocktail before dinner.

This morning will be dedicated to an optional excursion to the island of Rügen. Afterwards, we'll return on board. In the afternoon, we'll set out for our optional guided tour of Stralsund. We'll return on board and start cruising towards Greifswald, reaching it in the evening.

Join us for an optional guided tour of Greifswald. Afterwards, we'll return on board and start cruising towards Wolgast, passing through Peenemünde. We'll reach Wolgast in the afternoon. You're welcome to take part in our excursion to the island of Usedom. We'll return on board for an evening of entertainment.

This morning will be spent cruising towards Szczerin. This afternoon, join us for a optional guided tour of the city. We'll return on board afterwards.

We'll spend this morning sailing towards Lunow. Join us for an optional excursion to the Cistercian Chorin Abbey. We'll return on board in Oderberg and continue cruising. Tonight's our first gala dinner and evening. We'll reach Lichterfelder later this evening.

We'll depart early in the morning towards Henningsdorf. We'll cruise all morning, reaching our destination before lunch. Join us for an optional guided tour of Berlin. We'll return on board afterwards. The evening is free to do as you please.

Enjoy the buffet breakfast on board. Free day and lunch in Berlin. Take the opportunity to discover the German capital at your own pace. After returning on board at the end of the afternoon, we'll introduce our crew at a welcome cocktail before dinner.

DAY 9

Enjoy a free day in Berlin. We'll head out for a tour of Berlin by night.

We'll leave for the optional excursion to Charlottenburg Castle. Our ship will then depart for Potsdam, which we will reach at the beginning of the afternoon. When we arrive, we'll set off on an optional excursion to Potsdam and the gardens of Sanssouci Palace. We'll return back on board at the end of the afternoon and continue to cruise in the direction of Brandenburg.

The ship will begin to cruise early in the morning for Burg. Join us for an optional tour of Magdeburg, situated midway on the Elbe River and the historic Roman Roads. Its cathedral is one of the most important of Gothic-style edifices in Europe. During this time, the boat will sail to Magdeburg, where we will board it at the end of the afternoon. Enjoy some free time this evening to explore the city on your own.

We'll begin to cruise early this morning for Calvoerde. Join us for an optional visit to the Autostadt, a combination automotive theme park and museum with separate buildings for each VW brand. During this time, the boat will sail to Wolfsburg, where we will board it at the end of the afternoon. The ship will leave for Anderten.

Our ship will depart early for Hanover, arriving at the beginning of the morning. We'll then set off on an optional excursion to Hanover. The capital of Lower Saxony, Hanover is one of the main economic centers in Germany. During this time, the boat will continue its course for Minden. We'll board it again and continue to cruise to Nienburg. Our ship will cruise through the rest of the day.

Optional transfer for the free tour of the "Red Town” which has a magnificent town hall from the Weser Renaissance. During this time, the ship will continue its course for Hoya, where we will board it once again. We'll spend the afternoon cruising to Bremen.

Join us for an optional tour of Bremen (walking tour), the oldest maritime city in Germany and the second largest trading port in Germany after Hamburg. We'll then return on board and depart for Oldenburg. Enjoy a stroll in the city before we board our ship again and begin to cruise towards Dörpen which we will reach during the night.

We'll begin to cruise early in the morning for Papenburg. Join us for an optional tour of the Meyer Werft shipyard. We'll return on board and leave for Groningen.

We'll begin to cruise early in the morning, spending the day cruising to Amsterdam. Tonight's our last gala dinner and evening.

DAY 18

In the morning, join us for an optional tour of the city of Amsterdam. In the afternoon, we'll leave for an optional excursion to Volendam and the Zaanse Schans. This evening, join us for an optional canal boat tour of the city.

DAY 19

Enjoy some time on your own in Amsterdam this morning before disembarking. End of our services.

FAQ & Travel Blog

guided panoramic tour of Copenhagen - accommodation at a 4-star hotel with breakfast in Copenhagen - dinner on D1 - transfer by coach from Copenhagen to Trelleborg and from Sassnitz to Stralsund - sea crossing from Trelleborg to Sassnitz aboard a ferry - your cruise with all meals from dinner on D2 to breakfast on the final day (except breakfast on D1, D2 and D8)- onboard drinks included (except for drinks from our special lists) - double-occupancy cabin with shower in bathroom - assistance from our onboard multi-lingual host/hostess - welcome cocktail - gala dinners - onboard entertainment - travel assistance and repatriation insurance - all port fees.

CLASSIC
CLASSIC EXCURSIONS PACKAGE - 2022

Included in tour package Stralsund Rügen island Greifswald Usedom island Szczecin (Poland) Chorin Abbey Berlin Berlin by night Charlottenburg castle (audioguided tour) Potsdam and the

PRICE PER PERSON

Pre-paid : 965 AUD

On-board : 0 AUD

1 TRIPS OF DAY
PM
Guided tour of Szczecin- 2022

Departure by coach for our tour of the capital of the Dukes of Pomerania. Once a flourishing port, the city, which suffered serious damage in the Second World War, has nonetheless preserved an archite

DURATION 03:00 hours

PRICE PER PERSON

Pre-paid : 61 AUD

On-board : 68 AUD

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1 TRIPS OF DAY
PM
Guided walking tour of Stralsund- 2022

This walking tour will bring to life the history of this Hanseatic town surrounded by water. Amidst its picturesque historic center where famous Brick Gothic prevails, you'll discover Nikolaikirch

DURATION 02:00 hours

PRICE PER PERSON

Pre-paid : 63 AUD

On-board : 70 AUD

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1 TRIPS OF DAY
AM
Panoramic tour of the Rugen Island- 2022

Departure by coach in the company of your guide to discover Rugen Island, the biggest island in Germany. This tour will give you a good idea of the diversity of its landscapes, from rapeseed and wheat

DURATION 04:00 hours

PRICE PER PERSON

Pre-paid : 59 AUD

On-board : 66 AUD

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1 TRIPS OF DAY
PM
Panoramic tour of Potsdam and visit of the Sanssouci Gardens- 2022

We'll leave by coach with local guides who will help you discover the history of Former Prussia and its illustrious monarchs. In Potsdam, the visit will begin with a walk through the gardens at th

DURATION 04:00 hours

PRICE PER PERSON

Pre-paid : 56 AUD

On-board : 63 AUD

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1 TRIPS OF DAY
AM
Transfer to downtown Nienburg- 2022

Departure by coach in the company of your hostess towards downtown Nienburg. You'll be free to discover this beautiful little Lower Saxony town at your own pace. Nienburg is famous for its asparag

DURATION 04:00 hours

PRICE PER PERSON

Pre-paid : 32 AUD

On-board : 35 AUD

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1 TRIPS OF DAY
AM
Guided tour of the Meyer Werft shipyard in Papenburg- 2022

Departure by coach from the Papenburg lock towards Meyer Werft Shipyard. Founded in 1975, the shipyard has been owned and managed by the Meyer family for six generations. The first ships that were bui

DURATION 02:00 hours

PRICE PER PERSON

Pre-paid : 52 AUD

On-board : 57 AUD

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1 TRIPS OF DAY
PM
Excursion to Volendam and Zaanse-Schans- 2022

We'll leave by coach with our guide for Volendam, a charming village that has preserved its character for over six centuries thanks to the tough vitality of its fishermen. We'll then visit a c

DURATION 04:00 hours

PRICE PER PERSON

Pre-paid : 50 AUD

On-board : 55 AUD

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1 TRIPS OF DAY
PM
Guided tour of Magdeburg- 2022

Departure by coach for Magdeburg where we will meet up with local guides. Magdeburg was once the cradle of the German nation. The first Germanic Holy Roman Emperor, Otto the Great, had an imposing cat

DURATION 05:00 hours

PRICE PER PERSON

Pre-paid : 65 AUD

On-board : 72 AUD

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1 TRIPS OF DAY
AM
Guided tour of Hanover- 2022

Departure by coach from the northern port of Hanover in the company of local guides to discover the capital of the Land of Lower Saxony. From the 17th century onwards, Hanover played a major role in p

DURATION 05:00 hours

PRICE PER PERSON

Pre-paid : 50 AUD

On-board : 55 AUD

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1 TRIPS OF DAY
AM
Guided tour of Greifswald- 2022

Departure by coach from the charming fishermen town of Wieck for a visit of downtown Greifswald on foot. In the company of your guide, you will discover this lovely Hanseatic town with its renovated B

DURATION 04:15 hours

PRICE PER PERSON

Pre-paid : 59 AUD

On-board : 66 AUD

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1 TRIPS OF DAY
PM
Guided tour of the Chorin Monastery- 2022

Departure by coach from Oderberg in the company of your guide for a tour of the Chorin Cistercian Monastery. This 13th century monastery is viewed as one of the masterpieces of Brick Gothic, typical

DURATION 02:30 hours

PRICE PER PERSON

Pre-paid : 65 AUD

On-board : 72 AUD

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1 TRIPS OF DAY
AM
Tour of the Charlottenburg Castle- 2022

Departure by coach from Berlin Spandau in the company of your guides. We'll start off with a stroll in the gardens before a tour of Charlottenburg Palace with headset. A walk through the wonders e

DURATION 03:00 hours

PRICE PER PERSON

Pre-paid : 66 AUD

On-board : 73 AUD

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1 TRIPS OF DAY
AM
Guided tour of Bremen- 2022

Departure with your guide to visit the historic center of this Hanseatic city. One of the oldest German maritime cities, Bremen was granted the right to hold market as early as 965 and joined the Hans

DURATION 02:00 hours

PRICE PER PERSON

Pre-paid : 47 AUD

On-board : 52 AUD

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1 TRIPS OF DAY
EVENING
Berlin by night- 2022

After dinner you will leave by coach to explore contemporary Berlin. A guided walk will enable you to discover the contemporary architectural prowess of Renzo Piano, Richard Rogers, etc. A true no man

DURATION 02:00 hours

PRICE PER PERSON

Pre-paid : 50 AUD

On-board : 55 AUD

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1 TRIPS OF DAY
PM
Panoramic tour of Berlin- 2022

We'll leave by coach from Berlin-Spandau with a local guide who will help us discover the history, monuments and fascinating facets of this particularly historic city. We'll travel up the 17th

DURATION 04:00 hours

PRICE PER PERSON

Pre-paid : 57 AUD

On-board : 64 AUD

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1 TRIPS OF DAY
AM
Amsterdam and diamond producer- 2022

We’ll leave by coach for a guided tour of the city. Amsterdam is one of the most unique and extraordinary cities in the world. From its romantic canals to its world-renowned museums and historic

DURATION 04:00 hours

PRICE PER PERSON

Pre-paid : 43 AUD

On-board : 49 AUD

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1 TRIPS OF DAY
EVENING
Amsterdam by night- 2022

Departure on foot from the ship in the company of our hostess to reach the riverboat dockside where we'll start our guided tour with commentary. We will pass the Port of Amsterdam, made famous by

DURATION 01:30 hours

PRICE PER PERSON

Pre-paid : 20 AUD

On-board : 22 AUD

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1 TRIPS OF DAY
PM
Panoramic tour of Usedom Island- 2022

Departure by coach in the company of your guide towards Usedom Island. Known as a trendy location after bathing in the sea came into fashion, "Sun Island” benefits from beautiful beaches as

DURATION 04:00 hours

PRICE PER PERSON

Pre-paid : 58 AUD

On-board : 65 AUD

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1 TRIPS OF DAY
PM
Guided visit of the Volkswagen Autostadt in Wolfsburg- 2022

We will reach the Autostadt either on foot - a 5 min walk crossing a bridge over the Mittelandkanal - or by coach, depending on mooring and sailing conditions. We'll meet up with our guides in the

DURATION 04:00 hours

PRICE PER PERSON

Pre-paid : 63 AUD

On-board : 70 AUD

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GENERAL TERMS & CONDITIONS

I. DEFINITIONS

These Terms & Conditions set out the terms on which you contract with Tweet World Travel Pty. Ltd (ACN 608 371 277), its subsidiaries and brands, including but not limited to Tweet World Travel, Tweet World Cruises, Worldwide River Cruises, Asia School Tours, Tweet World Tours, Asia Online Tours, CroisiCruises, (collectively referred to in this document as “Tweet World Travel”, “we”, “our” or “us”) for the delivery of travel arrangements for your trip.

These terms and conditions apply to bookings you make with our consultants (in-store, on our websites, over phone or by email); with your own travel agents, as well as online bookings you make on our websites. Please make sure your travel agent or our consultant advise you of our terms and conditions.

Please read the following terms and conditions carefully. You must not make any bookings unless you understand and agree with the following terms and conditions.

II. AGREEMENT BETWEEN USER AND TWEET WORLD TRAVEL

The services of Tweet World Travel are offered to you on the condition of your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Tweet World Travel constitutes your agreement to all such terms, conditions, and notices.

III. MODIFICATION OF THESE TERMS OF USE

Tweet World Travel reserves the right to change the terms, conditions, and notices under which the services of Tweet World Travel are offered, including but not limited to the charges associated with the use of the Tweet World Travel service, without notice.

IV. BOOKING TERMS & CONDITIONS

1. BOOKING

  • Passenger names must be provided exactly as per passport at the time of booking. Any spelling corrections made after a deposit is paid must be sent in writing and will incur additional fees, including any ticket/voucher re‐issue fees and any suppliers’ re-issue fees.
  • After a booking is made, customers / travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.
  • Tweet World Travel reserves the right to correct any errors in rates quoted/invoice or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing. Even once payment has been paid in full but an error in price has been found, Tweet World Travel reserve the right to correct any error.
  • Tweet World Travel reserves the right to modify the price in case of exchange rate fluctuation while we provide a quote or make a booking for you. We continue to modify exchange rate even after your booking is made. The price is only guaranteed only when a booking is confirmed and a deposit is already paid.
  • Tweet World Travel’s online websites, including but not limited to its online B2B Agent Portal, its distribution system, and its websites listed below, show live availability of its tour and cruises, and the price is updated daily according to the exchange rate. The price is only guaranteed only when a booking is confirmed, and a deposit is already paid.
    • By sending/paying a deposit the customers/ travel agents acknowledge that the terms and conditions are fully understood, and agree to be bound by the terms, conditions and responsibilities set forth.
    • The customers/travel agents also acknowledge and agree that:
      • All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise operated by Tweet World Travel as outlined in the itinerary.
      • All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
      • It is the traveller and the travel agents’ responsibility to notify us of any dietary requests/requirements. We will do our best to meet these requests/requirements, however, cannot guarantee that they can always be accommodated.
      • All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise.
      • Our products DO NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
      • You need to provide us the travellers’ Travel Insurance details upon booking, or at least before 30 days prior to the departure. If the travellers do not have travel insurance prior to their departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund/provide travel credits, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.

 

2. RESERVATION

Travellers can enquire and make bookings via Tweet World Travel’s websites, or via email to Reservation at contact@tweetworldtravel.com.au. Travellers can also make bookings via their local travel agents.

For deposit and final balance policies, please refer to section 3 (Payment & Cancellation)

Payment Method

All payment and fee mentioned in this Terms & Conditions is in Australia Dollar. 

Travellers can make a payment via Bank Transfer, Credit Card, PayPal or Payment Gateway.

If you make payment by credit card, the following Card Fees apply:

  • Visa Credit Card - 1.8% fee and MasterCard Credit Card ‐ 1.76% fee applies.
  • American Express (Amex) ‐ 2.8% fee applies.
  • PayPal – 2.6%
  • For late payment or urgent bookings, please notify us via email at payments@tweetworldtravel.com.au

Payment via TravelPay is an available option to travel agents.

 

3. PAYMENT & CANCELLATION

3.1 ASIA TOUR

3.1.1 FIT (INDIVIDUAL) & PRIVATE TOUR

  • For FIT bookings and Private Tour bookings, you will be required to pay a deposit of $500 per person after your booking is confirmed.
  • The final balance is due 65 days prior to departure.

Any booking valued at or less than $1,000 must be paid in full amount after booking confirmation. Some airfares or services must be paid in full at the time of booking.

Deposit and Final Balance due dates are specified within your invoice / booking confirmation. If the deposit payment is not made by the specified due date, your booking will be automatically cancelled. If the final balance payment is not made by the specified due date, your booking will be automatically cancelled and the deposit is non-refundable.

If you cancel your booking more than 65 days prior to departure, your deposit is non-refundable, or depends on each package’s terms & conditions.

In case of CANCELLATION made by the travellers before the travel date, a cancellation fee will apply. Each tour package may have a separate set of terms & conditions and will be advised or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:

FIT & Private Tour bookings Cancellation Fee:

  • More than 65 days prior to departure: loss of deposit
  • Between 64 days to 40 days prior to departure: 55% of total price
  • Between 39 days to 31 days prior to departure: 75% of total price
  • Within 30 days of departure: 100% of total price
  • Any ‘no show’: $100% of total price

 

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise/tour. 

 

3.1.2 LARGE GROUP & SCHOOL TOUR (from 15 pax and more)

For Large Group & School booking, you will be required to pay according to the below payment schedule:

  • $700 deposit per person upon signing the Agreement
  • $1500 second deposit per person due 115 days prior to the departure
  • Remaining Balance due 65 days prior to the departure

Deposit and Final Balance due dates are specified within your invoice / booking confirmation:

  • If the first deposit payment is not made by the specified due date, your booking will be automatically cancelled.
  • If the second deposit payment is not made by the specified due date, your booking will be automatically cancelled and the first deposit is non-refundable
  • If the final balance payment is not made by the specified due date, your booking will be automatically cancelled, and all paid deposit is non-refundable.

 

If you cancel your booking more than 65 days prior to departure, your deposits are non-refundable, or depends on each package’s terms & conditions.

In case of CANCELLATION made by the travellers before the travel date, a cancellation fee will apply. Each tour package may have a separate set of terms & conditions and will be advised or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:

                        Large Group Tours & School Tours Cancellation Fee:

  • More than 115 days prior to departure: loss of first deposit
  • Between 115 days to 65 days prior to departure: loss of all deposit
  • Between 64 days to 54 days prior to departure: 85% of total group price
  • Within 55 days of departure: 100% of total group price
  • Any ‘no show’: $100% of total group price
     

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise/tour.

 

3.1.3 SHORT PACKAGES & SHORE EXCURSIONS

  • For Short Packages & Shore Excursions you will be required to pay a deposit of $250 per person after your booking is confirmed.
  • The final balance is due 65 days prior to departure.

Deposit and Final Balance due dates are specified within your invoice / booking confirmation. If the deposit payment is not made by the specified due date, your booking will be automatically cancelled. If the final balance payment is not made by the specified due date, your booking will be automatically cancelled and the deposit is non-refundable.

If you cancel your booking more than 65 days prior to departure, your deposit is non-refundable, or depends on each package’s terms & conditions.

In case of CANCELLATION made by the travellers before the travel date, a cancellation fee will apply. Each tour package may have a separate set of terms & conditions and will be advised or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:

Short Packages, Shore Excursions Cancellation Fee:

  • More than 65 days prior to departure: loss of deposit
  • Between 64 days to 40 days prior to departure: 55% of total price
  • Between 39 days to 31 days prior to departure: 75% of total price
  • Within 30 days of departure: 100% of total price
  • Any ‘no show’: $100% of total price

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise/tour. 

 

3.2 WORLDWIDE RIVER CRUISES

FIT (INDIVIDUAL) BOOKINGS
 

  • For FIT booking, you will be required to pay deposit of 30% total price after booking is confirmed.
  • The final balance is due 115 days prior to departure

Deposit and Final Balance due dates are specified within your invoice / booking confirmation. If the deposit payment is not made by the specified due date, your booking will be automatically cancelled. If the final balance payment is not made by the specified due date, your booking will be automatically cancelled and the deposit is non-refundable.

Any booking valued at or less than $1,900 must be paid in full amount after booking is made. All airfares must be paid in full at the time of booking.

In case of CANCELLATION made by customers, before the travel date, a cancellation fee will apply. Each cruise package may have a separate set of terms & conditions and will be advised, or specified in the booking confirmation.  In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:

EUROPEAN RIVER CRUISE CANCELLATION FEE:

  • More than 115 days prior to departure: $450 per person is non-refundable
  • From 114 days to 91 days prior to departure: 30% of total price
  • Between 90 and 59 days prior to departure: 50% of total price
  • Between 58 and 45 days prior to departure: 60% of total price
  • Between 44 and 31 days prior to departure: 85% of total price
  • Within 30 days prior to departure: 100% of total price
  • Any 'no show': 100% of total price

Additional charges per booking cancellation

  • Administration fees: $50 per person
  • Additional $150 per person charges for themed-weekend and Christmas-market cruises are required.

AMAZON RIVER, VOLGA RIVER, MEKONG RIVER, AFRICAN RIVER CRUISE CANCELLATION FEE: 

  • More than 130 days prior to departure: $750 per person is non-refundable
  • From 129 days to 91 days prior to departure: 60% of total price
  • Between 90 and 59 days prior to departure: 70% of total price
  • Between 58 and 45 days prior to departure: 80% of total price
  • Between 45 and 35 days prior to departure: 90% of total price
  • Within 35 days prior to departure: 100% of total price
  • Any 'no show': 100% of total price

Additional charges per booking cancellation

  • Administration fees: $50 per person
  • Additional $150 per person charges for Christmas cruises, New Year Cruises and themed cruises (Family Cruise, Golf Cruise, Biking cruise etc.)

For all cruises, after the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise.

 

4. LATE OR URGENT BOOKING

Any booking made within 115 days before departure will require payment in full immediately when the booking is confirmed.

Bookings made less than 60 days prior to departure will incur a late booking fee of $120 per person and must be paid along with the final payment at the time of booking.

5. AMENDMENTS FEES

After bookings are deposited, any amendment has to be requested in writing and incurs $99 fee per person, plus any additional costs and administrative expenses incurred in arranging the alteration.

Alterations will be made at our discretion and may not always be possible.

6. SAFETY NET PROTECTION 

  • Safety Net Protection is not included in our tour/cruise packages. If you wish to purchase safety net protection, an additional fee of $95 per person will occur. This is only valid for one-time use (claim).
  • Safety Net Protection enables passengers to amend their tour and/or river cruise 30 days prior to departure, to another tour/cruise on the same destination departing in the same year (once only) without incurring cancellation charges or penalties from Tweet World Travel. The new tour must be at the same cost or higher, but cannot be at lower cost than the initial tour booked. If the passengers choose the higher cost option, then the additional difference amount must be paid. However, no modifications shall be accepted less than 30 days prior to departure.
  • Safety Net Protection is payable immediately at the time of making deposit payment. Once purchased, Safety Net Protection is not refundable  
  • Safety Net Protection does not apply for airfares, or third-party fees and charges.
  • Safety Net Protection allows for amendment ONLY, not cancellation.

 

7. TRAVEL VOUCHER

Travel voucher will be issued by Tweet World Travel and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the traveller travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embark our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occur, we won’t be liable and the travellers will be deem as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

 

8. SURCHARGE

We reserve the right to surcharge the cost of your booked travel arrangements prior to commencement for circumstances beyond our control such as currency devaluation, fuel or air fare surcharges, airline schedule changes, minimum passengers requirements or the imposition of new or amended Government charges.

 

 

V. CANCELLATION

  1. CANCELLATION BY CUSTOMER
  • Please check with your travel agents / our consultant before cancelling or amending a Travel Product.
  • For a specific tour / cruise package, a separate cancellation policy might be set out and applied to your booking.
  • For specific cancellation terms made by customers, please refer to section 3 (Payments & Cancellation). Each cruise and tour package may have a separate set of terms & conditions and will be advised, or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the above general cancellation policy will apply.

 

  1. CANCELLATION BY TWEET WORLD TRAVEL
     
  • For group set departure, if the minimum number of the group is not reached, we reserve the right to cancel or vary our tour & cruise 110 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable by you, Tweet World Travel will offer travel credits to be used up to 24 months less visa cost, fuel surcharge and any other cancellation fees.
  • If a booking is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will either change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months.
  • During your cruise, in the event of strike, bad weather, or force majeure conditions endangering the operation of the vessel safely or extraordinary circumstances, Tweet World Travel may at all times and without notice, advance or delay a departure or a stopover or, if need be, change ports of call, and may not be held responsible in the event of cancellation, earlier or later departure or arrival, modification or substitution. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months. Tweet World Travel will not be liable to any additional associated costs incurred to the travellers whatsoever.
  • Force majeure events are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

 

  1. CANCELLATION BY THIRD-PARTY PROVIDER
     

Tweet World Travel acts as a principal who organises your tour & cruise. Tweet World Travel may contract with a third-party provider to assist in the running of our trips.

If the Third-Party Providers change its schedules, or cancel their service for reasons beyond our control, we will use our reasonable endeavours to notify you.

If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. This may result in a monetary refund to you or travel credits to use in the future. The refund/credits may subject to cancellation and admin fees charged by us. Please check with your travel agents/ our consultant before cancelling or amending a Travel Product in these circumstances.

VI. RESPONSIBILITY

Only when we are the principal supplier to you of travel arrangements or other services which we control, then we will provide those travel arrangements and services with reasonable skill and care. 

We will not be responsible for any loss, damage, claim or expense caused by the acts or omissions of yourself, of any other third party who might be contracted with the provision of the travel arrangements or services, or due to an event of Force Majeure.

 

Tweet World Travel has no control over, or liability for, the services provided by third parties. We disclaim and will be exempt from liability for anything to do with the supply of third parties' services.

 

VII. LIABILITIES

Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. We strongly urge all customers to undertake a high level of personal responsibility in order to ensure that possessions, equipment and personal documents are closely monitored and protected at all times. We also strongly advise all customers to purchase appropriate travel insurance to protect you from financial loss and personal injuries in the event of an emergency.

You acknowledge and agree that there are inherent risks involved in participating in the cruise/tour and other activities, including without limitation of possible contact with native flora/fauna, local residents, unforeseen events (force majeure) and travel in remote locations.

By making a booking, you agree to accept all risks associated with the cruise/tour and other activities. You agree to unconditionally release us from all liability, including without limitation in contract and in tort, for any cause or action, including any injury, damage, loss, cost, delay, additional expense or inconvenience caused directly or indirectly as a result of the inherent risks associated with the tour, or any force majeure events or other events which are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

If our tours and cruises are affected in any way by a force majeure event, we may in our discretion vary or cancel any itinerary or arrangement in relation to the tour as we consider necessary, without incurring any liability to you.

Third-party service providers are not our agents or employees and are not under our direct control. We therefore do not warrant the performance of any service provider. We do not accept, and you release us from, all liability for any injury, loss, damage, costs or expenses, including without limitation any property damage or personal injury, that you may suffer which arises out of any act or omission of a service provider or operator who provides services in connection with your tour. Any claim that you may have in relation to a service provider should be raised directly with that service provider.

You are responsible for any injury, loss, damage, costs or expenses arising through your own fault. You agree to indemnify us against all actions, proceedings, claims, demands, expenses and costs (including legal costs on a full indemnity basis and whether incurred by or awarded against us) as a result of, or arising in relation to, whether directly or indirectly, your participation in the tour or any act or omission by you in relation to the tour.

To the extent permitted by law, we do not accept any liability in contract, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expenses or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over which we have no direct control. We do not accept any liability for any loss (including consequential loss or any associated costs) caused in case a third party provider becomes insolvent and goes out of business. Any payment already made to the third party provider in such case might be unrecoverable, and no refund will be made.

Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

VIII. AGENT RESPONSIBILITIES

It is the travel agents’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. Travel agents are also responsible to pass on Tweet World Travel’s Terms & Conditions by the time clients make the booking.

After a booking is made, travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.

Travel voucher will be issued and sent to travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. It is the travel agents’ responsibility to collect our travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there are any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

IX. CLIENT RESPONSIBILITIES

it is your responsibility to advise us your departure and arrival time, or any changes or delays you might encounter.

If you do not notify us in a timely manner, your arranged Airport Transfer Service is not responsible for any missed pick up in those circumstances. If you arrive on a delayed flight and miss your allocated pick up, you will need to make alternative arrangements at your own expense.

If no notification is received from you or your agent, your arranged Airport Transfer Service will pick you up as scheduled and attempt to wait for your scheduled arrival up to 2 hours. If your delay is longer than this waiting period you will have to make alternative arrangements at your own expense.

If you book our services through a travel agent, make sure you collect your travel voucher and any other necessary documentations included (e.g. visa) 7 day prior to departure. You are responsible to check all details and documents are correct for your booking.

It is the customers’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. You acknowledge that you fully understand and agree to Tweet World Travel’s Terms & Conditions by the time of booking.

After a booking is made, customers need to send a scanned copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.

Travel voucher will be issued and sent to the customers from 15 -30 days prior to departure. Make sure all travellers have obtained our travel voucher before travelling.

If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact to obtain all necessary travel documents.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customer’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

X. PASSPORTS & VISAS

All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. It is your sole responsibility if any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities.

If your visas are included in our package and we act on your behalf to apply for the visas, all necessary documents relating to your visa application will have to be provided to us at least 30 days before your departure. If you fail to provide the necessary documents before 30 days prior to your departure, we will not be held liable for your visa application. And the visa fee included in our package is not refundable in any circumstances.

If you still require us to assist with visa application in less than 30 days before your departure date, an additional fee will be required for urgent visa processing.

It is the customer’s/travel agent’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

XI. HEALTH

Please ensure that you are aware of any health requirements and recommended precautions relevant to your travel, and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation may deny your entry into a country. We recommend that you consult with your local doctor or health specialist before commencing your travel. General health advice for the destination you wish to visit is also available from the Department of Foreign Affairs and Trade.

The customers/travel agents also acknowledge and agree that:

  • All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.
  • All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
  • It is your responsibility to notify us of any dietary requests/requirements. we will do our best to meet your request/requirements, however, cannot guarantee that it can always be accommodated.
  • All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise
  • Our products DO NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
  • You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.

 

XII. TRAVEL INSURANCE

Our products DO NOT include Travel Insurance. Travel insurance is not included in our tours, cruises, day tours, private tours, group tours, transfers, and any of our packages.

For your protection, we strongly recommend that you purchase comprehensive travel insurance for your travel arrangements (without limitation) that include coverage for medical expenses, loss of luggage, cruise, land content and airfare charges that may occur.

You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.

XIII. TRAVEL DOCUMENTS

Travel documents isssued by us cannot be transferred to another person to use.  An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.

Travel voucher will be issued and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the travellers travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

XIV. PUBLICITY

When you book with Tweet World Travel, you agree that we may use images of you taken during the trip and any comments made in writing or in video by you regarding the trip, without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium we choose.

If you do not want your images to be displayed, you have to advise us in writing at the time of booking, or when you collect your travel documents.

XV. PRIVACY

Tweet World Travel collects information about you (including health information where necessary) to process your travel arrangements, facilitate your participation in loyalty programs and conduct marketing activities and market research. If the information is not provided, we may not be able to make travel arrangements for you. We may disclose your personal information to our related companies, carriers, travel service providers, organisations which provide services to you.

For our full Privacy Policy, see link: https://b2b.tweetworldtravel.com.au/privacy-policy

XVI. GOVERNING LAWS

If any dispute arises between you and Tweet World Travel, the laws of Australia will apply.

 

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