Worldwide River Cruises
Tweet World Cruises 1300 356 391

We offer great value and affordable river cruises throughout worldwide destinations with CroisiEurope River Cruises

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Cruise along the North-South Axis from Amsterdam to Avignon (port-to-port cruise)

AMSTERDAM - WESEL - DÜSSELDORF - COLOGNE - KÖNIGSWINTER - KOBLENZ - MAINZ - WORMS - STRASBOURG - BASEL - CHALON-SUR-SAÔNE - LYON - TOURNON - ARLES - AVIGNON

Let yourself be tempted by this charming cruise along  two mythical rivers, the Rhine and the Rhone. From the Netherlands via  France to Germany, you will enjoy 11 unforgettable days. Visit Amsterdam with its charming winding little canals creating an idyllic setting, and Mainz with its cosmopolitan atmosphere. Discover also Lyon and Arles, two UNESCO World Heritage cities willing to retale their history through pleasant walks or bike rides.

Trip code : ACV_PP

Duration : 11 days

Destination : AMSTERDAM - EMMERICH-AM-RHEIN - DUSSELDORF - KOBLENZ - STRASBOURG - BASEL - LYON - TOURNON - ARLES - AVIGNON

Travel Dates :2021

THE CROISIEUROPE DIFFERENCE

  • All meals included - DRINKS INCLUDED with meals and at the bar
  • Refined French cuisine - Gala dinner and evening - Welcome cocktail
  • Free Wi-Fi in lounge and bar
  • Headsets are included for excursions
  • Official welcome from the captain and crew
  • Onboard activities
  • Travel assistance and repatriation insurance
  • All port fees included

CRUISE HIGHLIGHTS

  • The combination of history, tradition and culture, a passionate encounter
  • Visit the hidden treasures in Holland, Germany and France
  • Historic sites, charming towns, the wonderful flavours of the products from the regions - so much pleasure to share during a cruise
  • Discover(1):
    • Secret and unique locations in Amsterdam
    • Haarlem, picturesque Dutch town
    • Mainz and the German vineyards
    • Strasbourg, European capital
    • Besançon
    • Lyon and its peculiar "traboules"
    • Avignon and the Papal Palace with its private apartments
Passengers are welcome to board our ship at 6:00 p.m. After comfortably settling into your cabins, we'll introduce our crew at a welcome cocktail. Join us on an optional excursion for both packages: Tour Amsterdam on board a canal boat.
Join us for the optional excursions proposed: CLASSIC: Guided tour of Amsterdam and the diamond district. DISCOVERY: Bike tour of Amsterdam to explore and learn about all the must-see and out-of-the-way sites in the city. This afternoon, join us on an optional excursion for both packages: Guided tour of Haarlem. We'll return on board in Amsterdam. Our ship will cruise through the night.
This morning will be spent cruising. Join us on an optional excursion for both packages: Guided tour of the open-air museum in Arnhem. Enjoy some brief time on your own before we return on board in Düsseldorf. Enjoy an evening of entertainment.
This morning will be spent cruising. Join us on an optional excursion for both packages: Guided tour of Cologne (coach transfer towards Königswinter). The afternoon will be spent cruising to Cologne, reaching it early this evening. After dinner, we'll go for a stroll towards the "Deutsches Eck".
This morning will be spent cruising towards Mainz. Join us on the optional excursions proposed: CLASSIC: Guided tour of Mainz and the Gutenberg Museum (closed on Mondays - return-trip by coach to Worms). DISCOVERY: Touring the Rhineland vineyards leaving from Mainz. Our ship will cruise to Strasbourg through the night.
This morning, join us on an optional excursion for both packages: Guided tour of Strasbourg to discover the most beautiful sites of the European capital. The afternoon will be spent sailing to Basel. Tonight is our gala dinner and evening.
We'll disembark in Basel and travel by coach to Besançon, a charming city renowned for its architecture and history. After lunch, we will go for a walking tour to discover its many historical landmarks. We'll then continue on to Chalon-Sur-Saône and board our ship at 5:30 p.m. We'll start cruising towards Lyon. After comfortably settling into your cabins, we'll introduce our crew at a welcome cocktail. Our ship will cruise through the night.
Join us for the optional excursions proposed: CLASSIC: Guided tour of Lyon where you'll discover its famous "traboules", types of passageways that are typical of the city. DISCOVERY: Bike ride through the main monuments and districts of Lyon followed by a tasting of local products in the heart of the old town. The afternoon will be spent cruising. After dinner, join us for an evening of dancing.
Join us this morning on an optional excursion for both packages: Guided tour of Tournon. We'll visit the imposing Castle-Museum of Tournon-sur-Rhône and conclude our visit with a tasting of regional products and wines*. This afternoon will be spent cruising to Arles. Enjoy an evening of entertainment. Our ship will cruise through the night.
This morning, join us for the optional excursions proposed: CLASSIC: Guided tour of Arles, a highly cultural city rich with vestiges of the Roman Empire. DISCOVERY: Hike in the Alpilles Mountains to the village of Baux-de-Provence. We'll cruise towards Avignon. This afternoon, join us for the optional excursions proposed: CLASSIC: Guided tour of Avignon and the Papal Palace. DISCOVERY: Hike along the pont du Gard and visit to the museum. Tonight is our gala dinner and evening.
Enjoy one last buffet breakfast on board before disembarking at 9:00 a.m. End of our services.

***Important Note***

For operational reasons and passenger safety, Tweet World Travel and its suppliers reserve the right to change, vary, modify or cancel any itinerary or arrangement in relation to the tour/cruise as considered necessary.

FAQ & Travel Blog

Your cruise with all meals from dinner the first evening to breakfast on the final day - onboard drinks included (except for drinks from our special lists) - double-occupancy cabin with shower in bathroom - assistance from our onboard multi-lingual host/hostess - welcome cocktail - gala dinner - onboard entertainment - travel assistance and repatriation insurance - all port fees - coach transfer from Basel to Chalon-sur-Saône - guided tour of Besançon - lunch on Day 7 (excluding drinks).

DISCOVERY
DISCOVERY EXCURSIONS PACKAGE - RHÔNE - 2021

Included in tour package Lyon by bike(1) Tournon Hike through the Alpilles Mountains and the village of Baux-de-Provence Avignon and the Papal Palace (1) Attention: children are under the resp

PRICE PER PERSON

Pre-paid : 312 AUD

On-board : 363 AUD

DISCOVERY
DISCOVERY EXCURSIONS PACKAGE - RHINE - 2021

Included in tour package Amsterdam by night Amsterdam by bike(1) Haarlem The Dutch Open Air Museum of Arnhem Cologne Touring the Rhineland vineyards Strasbourg and the European Institutions

PRICE PER PERSON

Pre-paid : 519 AUD

On-board : 605 AUD

CLASSIC
CLASSIC EXCURSIONS PACKAGE - RHÔNE - 2021

Included in tour package Lyon Tournon Arles Avignon and the Papal Palace  

PRICE PER PERSON

Pre-paid : 199 AUD

On-board : 232 AUD

CLASSIC
CLASSIC EXCURSIONS PACKAGE - RHINE - 2021

Included in tour package Amsterdam by night Amsterdam and its diamond merchants Haarlem Dutch Open Air Museum of Arnhem Cologne Mainz and the Gutenberg Museum Strasbourg and the European Inst

PRICE PER PERSON

Pre-paid : 478 AUD

On-board : 558 AUD

1 TRIPS OF DAY
AM
Strasbourg: Panoramic tour of the European Institutions and guided walking tour- 2021

Departure for a guided visit of the European Capital. We'll start off with a panoramic tour of the town, which will take us through many of the town's districts, particularly the "German

DURATION 03:00 hours

PRICE PER PERSON

Pre-paid : 66 AUD

On-board : 74 AUD

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1 TRIPS OF DAY
PM
Guided tour of Mainz and the Gutenberg Museum- 2021

You will set off on foot from accompanied by your guides and visit the town of Mainz. Capital of the Rhine Palatinate, Mainz was founded more than 2000 years ago by the Romans. In the 17th and 18th ce

DURATION 03:30 hours

PRICE PER PERSON

Pre-paid : 84 AUD

On-board : 93 AUD

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1 TRIPS OF DAY
PM
Touring Rhineland vineyards- 2022

Leaving from Mainz, you'll travel to either Nierstein or Nackenheim to discover the largest Germany wine-growing territory in the area: the Rheinhessen. We'll settle in for an open-air wagon r

DURATION 03:30 hours

PRICE PER PERSON

Pre-paid : 112 AUD

On-board : 125 AUD

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1 TRIPS OF DAY
AM
Guided bike tour of Lyon- 2022

Discover all of Lyon's touristic highlights in only 2.5 hours and with little effort! Enjoy a leisurely bike ride around the lake in the Parc de la Tête d'Or and on the banks of the Rh&o

DURATION 03:00 hours

PRICE PER PERSON

Pre-paid : 132 AUD

On-board : 147 AUD

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1 TRIPS OF DAY
AM
Guided tour of Lyon- 2022

This winkling city will reveal itself to you during a guided visit by coach and on foot. Our excursion will start with a stop at the Fourvière Basilica. You'll first take in the breathtakin

DURATION 03:00 hours

PRICE PER PERSON

Pre-paid : 60 AUD

On-board : 66 AUD

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1 TRIPS OF DAY
PM
Guided tour of Haarlem- 2022

Departure by coach in the company of your guides towards Haarlem. Known as the "City of Tulips”, Haarlem has for centuries been the main production and export center for tulip bulbs. This c

DURATION 04:00 hours

PRICE PER PERSON

Pre-paid : 66 AUD

On-board : 74 AUD

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1 TRIPS OF DAY
PM
Hike along the pont du Gard and visit to the museum- 2022

You'll leave by coach for the Pont du Gard, a true masterpiece of ancient architecture. Built as a three-level aqueduct, it carried water across the Gardon River. We'll hike along the aqueduct

DURATION 04:00 hours

PRICE PER PERSON

Pre-paid : 91 AUD

On-board : 101 AUD

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1 TRIPS OF DAY
AM
Guided tour of Köln- 2022

Departure on foot for downtown Köln. You will discover the city in the company of your guide. Crossroads of Europe since the Middle Ages, Köln has kept its importance as a vibrant commercial

DURATION 05:00 hours

PRICE PER PERSON

Pre-paid : 82 AUD

On-board : 91 AUD

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1 TRIPS OF DAY
AM
Hike through the Alpilles Mountains and the village of Baux-de-Provence- 2022

You'll be taken by coach to the starting point of a hike in the Alpilles Mountains to the village of Baux-de-Provence. This exceptional area is framed by limestone formations, vineyards and olive

DURATION 04:00 hours

PRICE PER PERSON

Pre-paid : 77 AUD

On-board : 85 AUD

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1 TRIPS OF DAY
PM
Avignon and the Pope's Palace- 2022

You will set out on foot for the guided tour of the old town of Avignon. With the Pope's Palace, classed as a world heritage site by UNESCO and a testimony to the city's past when it was known

DURATION 03:00 hours

PRICE PER PERSON

Pre-paid : 47 AUD

On-board : 52 AUD

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1 TRIPS OF DAY
AM
Visit of the Dutch Open Air Museum of Arnhem- 2022

Departure from Wesel by coach in the company of your hostess for the Dutch Open Air Museum in Arnhem, which is located in a beautiful wooded park (44 ha). Some 80 authentic farms, windmills, workshops

DURATION 04:30 hours

PRICE PER PERSON

Pre-paid : 117 AUD

On-board : 129 AUD

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1 TRIPS OF DAY
AM
Guided walking tour of Arles- 2022

Departure on foot for the guided tour of Arles. Arles with its two thousand years of history has preserved an exceptional monumental heritage, making the city a veritable open-air museum. Welcome to o

DURATION 02:00 hours

PRICE PER PERSON

Pre-paid : 32 AUD

On-board : 35 AUD

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1 TRIPS OF DAY
AM
Amsterdam by bike- 2022

You'll leave on foot to head to the bike rental office. This guided bike tour will last about 2.5 hours, and you'll be able to explore and learn about all the must-see and out-of-the-way sites

DURATION 03:00 hours

PRICE PER PERSON

Pre-paid : 77 AUD

On-board : 85 AUD

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1 TRIPS OF DAY
AM
Amsterdam and diamond producer- 2022

We’ll leave by coach for a guided tour of the city. Amsterdam is one of the most unique and extraordinary cities in the world. From its romantic canals to its world-renowned museums and historic

DURATION 04:00 hours

PRICE PER PERSON

Pre-paid : 65 AUD

On-board : 73 AUD

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1 TRIPS OF DAY
EVENING
Amsterdam by night- 2022

Departure on foot from the ship in the company of our hostess to reach the riverboat dockside where we'll start our guided tour with commentary. We will pass the Port of Amsterdam, made famous by

DURATION 01:30 hours

PRICE PER PERSON

Pre-paid : 30 AUD

On-board : 33 AUD

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1 TRIPS OF DAY
AM
Tournon- 2021

Welcome to Tournon! Located in the heart of the Rhone Valley, at the gates of Provence, this city will enchant you with its heady perfumes. We'll begin our visit on foot passing all the main touri

DURATION 03:00 hours

PRICE PER PERSON

Pre-paid : 73 AUD

On-board : 80 AUD

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GENERAL TERMS & CONDITIONS

I. DEFINITIONS

These Terms & Conditions set out the terms on which you contract with Tweet World Travel Pty. Ltd (ACN 608 371 277), its subsidiaries and brands, including but not limited to Tweet World Travel, Tweet World Cruises, Worldwide River Cruises, Asia School Tours, Tweet World Tours, Asia Online Tours, CroisiCruises, (collectively referred to in this document as “Tweet World Travel”, “we”, “our” or “us”) for the delivery of travel arrangements for your trip. These terms and conditions apply to bookings you make with our consultants (in-store, on our websites, over phone or by email); with your own travel agents, as well as online bookings you make on our websites. Please make sure your travel agent or our consultant advise you of our terms and conditions.

Please read the following terms and conditions carefully. You must not make any bookings unless you understand and agree with the following terms and conditions.

II. AGREEMENT BETWEEN USER AND TWEET WORLD TRAVEL

The services of Tweet World Travel are offered to you on the condition of your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Tweet World Travel constitutes your agreement to all such terms, conditions, and notices.

III. MODIFICATION OF THESE TERMS OF USE

Tweet World Travel reserves the right to change the terms, conditions, and notices under which the services of Tweet World Travel are offered, including but not limited to the charges associated with the use of the Tweet World, without notice.

IV. BOOKING TERMS & CONDITIONS

1. BOOKING

  • Passenger names must be provided exactly as per passport at the time of booking. Any spelling corrections made after a deposit is paid must be sent in writing and will incur additional fees, including any ticket/voucher re‐issue fees and any suppliers’ re-issue fees.
  • After a booking is made, customers / travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.
  • Tweet World Travel reserves the right to correct any errors in rates quoted/invoice or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing. Even once payment has been paid in full but an error in price has been found, Tweet World Travel reserve the right to correct any error.
  • Tweet World Travel reserves the right to modify the price in case of exchange rate fluctuation while we provide a quote or make a booking for you. We continue to modify exchange rate even after your booking is made. The price is only guaranteed only when a booking is confirmed and a deposit is already paid.
  • Tweet World Travel’s online websites, including but not limited to its online B2B Agent Portal, its distribution system, and its websites listed below, show live availability of its tour and cruises, and the price is updated daily according to the exchange rate. The price is only guaranteed only when a booking is confirmed, and a deposit is already paid.
    • Tweet World Travel acts as a co-ordinator and books your holidays with one or several Third-party providers (Airlines, Cruise Company, Transfers, Third-Party Providers). Once booked with Tweet World Travel to utilise Third Party Provider’ service, you also agree and are bound to their terms and conditions.
    • By sending/paying a deposit the customers/ travel agents acknowledge that the terms and conditions are fully understood, and agree to be bound by the terms, conditions and responsibilities set forth.
    • The customers/travel agents also acknowledge and agree that:
      • All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.
      • All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
      • It is the traveller and the travel agents’ responsibility to notify us of any dietary requests/requirements. we will do our best to meet these requests/requirements, however, cannot guarantee that they can always be accommodated.
      • All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise.
      • Our products DO NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
      • You need to provide us the travellers’ Travel Insurance details upon booking, or at least before 30 days prior to the departure. If the travellers do not have travel insurance prior to their departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund/provide travel credits, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.

 

2. RESERVATION

Travellers can enquire and make bookings via Tweet World Travel’s websites, or via email to Reservation at contact@tweetworldtravel.com.au. Travellers can also make bookings via their local travel agents.

For deposit and final balance policies, please refer to section 3 (Payment & Cancellation)

Payment Method

All payment and fee mentioned in this Terms & Conditions is in US Dollar. 

Travellers can make a payment via Bank Transfer, Credit Card, PayPal or Payment Gateway.

If you make payment by credit card, the following Card Fees apply:

  • Visa Credit Card - 1.8% fee and MasterCard Credit Card ‐ 1.76% fee applies.
  • American Express (Amex) ‐ 2.8% fee applies.
  • PayPal – 2.6%
  • For late payment or urgent bookings, please notify us via email at payments@tweetworldtravel.com.au

Payment via Enett is an available option to travel agents.

 

3. PAYMENT & CANCELLATION

3.1 ASIA TOUR

3.1.1 FIT (INDIVIDUAL) & PRIVATE TOUR

  • For FIT bookings and Private Tour bookings, you will be required to pay a deposit of $500 per person after your booking is confirmed.
  • The final balance is due 65 days prior to departure.

Any booking valued at or less than $1,000 must be paid in full amount after booking confirmation. Some airfares or services must be paid in full at the time of booking.

Deposit and Final Balance due dates are specified within your invoice / booking confirmation. If the deposit payment is not made by the specified due date, your booking will be automatically cancelled. If the final balance payment is not made by the specified due date, your booking will be automatically cancelled and the deposit is non-refundable.

If you cancel your booking more than 65 days prior to departure, your deposit is non-refundable, or depends on each package’s terms & conditions.

In case of CANCELLATION made by the travellers before the travel date, a cancellation fee will apply. Each tour package may have a separate set of terms & conditions and will be advised or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:

FIT & Private Tour bookings Cancellation Fee:

  • More than 65 days prior to departure: loss of deposit
  • Between 64 days to 40 days prior to departure: 55% of total price
  • Between 39 days to 31 days prior to departure: 75% of total price
  • Within 30 days of departure: 100% of total price
  • Any ‘no show’: $100% of total price

 

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise/tour. If your package includes international/domestic flights the airlines, their cancellation policies will be applied.

 

3.1.2 LARGE GROUP & SCHOOL TOUR (from 15 pax and more)

For Large Group & School booking, you will be required to pay according to the below payment schedule:

  • $700 deposit per person upon signing the Agreement
  • $1500 second deposit per person due 115 days prior to the departure
  • Remaining Balance due 65 days prior to the departure

Deposit and Final Balance due dates are specified within your invoice / booking confirmation:

  • If the first deposit payment is not made by the specified due date, your booking will be automatically cancelled.
  • If the second deposit payment is not made by the specified due date, your booking will be automatically cancelled and the first deposit is non-refundable
  • If the final balance payment is not made by the specified due date, your booking will be automatically cancelled, and all paid deposit is non-refundable.

 

If you cancel your booking more than 65 days prior to departure, your deposits are non-refundable, or depends on each package’s terms & conditions.

In case of CANCELLATION made by the travellers before the travel date, a cancellation fee will apply. Each tour package may have a separate set of terms & conditions and will be advised or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:

                        Large Group Tours & School Tours Cancellation Fee:

  • More than 115 days prior to departure: loss of first deposit
  • Between 115 days to 65 days prior to departure: loss of all deposit
  • Between 64 days to 54 days prior to departure: 85% of total group price
  • Within 55 days of departure: 100% of total group price
  • Any ‘no show’: $100% of total group price
     

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise/tour. If your package includes international/domestic flights the airlines, their cancellation policies will be applied.

 

3.1.3 SHORT PACKAGES, SHORE EXCURSIONS, HOTEL

  • For Short Packages, Shore Excursions, Hotel bookings, you will be required to pay a deposit of $250 per person after your booking is confirmed.
  • The final balance is due 65 days prior to departure.

Deposit and Final Balance due dates are specified within your invoice / booking confirmation. If the deposit payment is not made by the specified due date, your booking will be automatically cancelled. If the final balance payment is not made by the specified due date, your booking will be automatically cancelled and the deposit is non-refundable.

If you cancel your booking more than 65 days prior to departure, your deposit is non-refundable, or depends on each package’s terms & conditions.

In case of CANCELLATION made by the travellers before the travel date, a cancellation fee will apply. Each tour package may have a separate set of terms & conditions and will be advised or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:

Short Packages, Shore Excursions, Hotels Cancellation Fee:

  • More than 65 days prior to departure: loss of deposit
  • Between 64 days to 40 days prior to departure: 55% of total price
  • Between 39 days to 31 days prior to departure: 75% of total price
  • Within 30 days of departure: 100% of total price
  • Any ‘no show’: $100% of total price

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise/tour. If your package includes international/domestic flights the airlines, their cancellation policies will be applied.

 

3.2 WORLDWIDE RIVER CRUISES

FIT (INDIVIDUAL) BOOKINGS
 

  • For FIT booking, you will be required to pay deposit of 30% total price after booking is confirmed.
  • The final balance is due 115 days prior to departure

Deposit and Final Balance due dates are specified within your invoice / booking confirmation. If the deposit payment is not made by the specified due date, your booking will be automatically cancelled. If the final balance payment is not made by the specified due date, your booking will be automatically cancelled and the deposit is non-refundable.

Any booking valued at or less than $1,900 must be paid in full amount after booking is made. All airfares must be paid in full at the time of booking.

In case of CANCELLATION made by customers, before the travel date, a cancellation fee will apply. Each cruise package may have a separate set of terms & conditions and will be advised, or specified in the booking confirmation.  In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:

European River Cruise Cancellation Fee:

  • More than 115 days prior to departure: $250 per person is non-refundable
  • From 114 days to 91 days prior to departure: 50% of total price
  • Between 90 and 61 days prior to departure: 60% of total price
  • Between 61 and 45 days prior to departure: 70% of total price
  • Between 45 and 35 days prior to departure: 80% of total price
  • Within 35 days prior to departure: 100% of total price
  • Any 'no show': 100% of total price

 

Amazon River, Volga River, Mekong River, African River Cruise Cancellation Fee:

  • More than 130 days prior to departure: $450 per person is non-refundable
  • From 129 days to 91 days prior to departure: 60% of total price
  • Between 90 and 61 days prior to departure: 70% of total price
  • Between 61 and 45 days prior to departure: 80% of total price
  • Between 45 and 35 days prior to departure: 90% of total price
  • Within 35 days prior to departure: 100% of total price
  • Any 'no show': 100% of total price

For all cruises, after the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise. If your cruise package includes international/domestic flights the airlines, their cancellation policies will be applied.

 

3.3 AIRFARES

For all airfares, including domestic and international flights, full payment is required at the time of booking confirmation.

Each airline may have a separate set of terms & conditions and will be advised, or specified in the booking confirmation. 

In case of CANCELLATION made by customers, before the travel date, a cancellation fee will apply. The cancellation fee comprises of the airlines cancellation fee, plus any applicable fee charged by Tweet World Travel.         

 

4. LATE OR URGENT BOOKING

Any booking made within 115 days before departure will require payment in full immediately when the booking is confirmed.

Bookings made less than 60 days prior to departure will incur a late booking fee of $120 per person and must be paid along with the final payment at the time of booking.

5. AMENDMENTS FEES

After bookings are deposited, any amendment has to be requested in writing and incurs $99 fee per person, plus any additional costs and administrative expenses incurred in arranging the alteration.

Alterations will be made at our discretion and may not always be possible.

6. SAFETY NET PROTECTION 

  • Safety Net Protection is not included in our tour/cruise packages. If you wish to purchase safety net protection, an additional fee of $95 per person will occur. This is only valid for one-time use (claim).
  • Safety Net Protection enables passengers to amend their tour and/or river cruise 30 days prior to departure, to another tour/cruise on the same destination departing in the same year (once only) without incurring cancellation charges or penalties from Tweet World Travel. The new tour must be at the same cost or higher, but cannot be at lower cost than the initial tour booked. If the passengers choose the higher cost option, then the additional difference amount must be paid. However, no modifications shall be accepted less than 30 days prior to departure.
  • Safety Net Protection is payable immediately at the time of making deposit payment. Once purchased, Safety Net Protection is not refundable  
  • Safety Net Protection does not apply for airfares, or third-party fees and charges.
  • Safety Net Protection allows for amendment ONLY, not cancellation.

 

7. TRAVEL VOUCHER

Travel voucher will be issued and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the traveller travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embark our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occur, we won’t be liable and the travellers will be deem as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

V. CANCELLATION

  1. CANCELLATION BY CUSTOMER
  • Please check with your travel agents / our consultant before cancelling or amending a Travel Product. In certain circumstances, some Cruise Company, Airlines or Third-Party Travel Provider may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.
  • Tweet World Travel acts as a co-ordinator and book your holidays with one or several Third-party providers, and you are subjected to their terms and conditions specified.
  • For a specific tour / cruise package, a separate cancellation policy might be set out and applied to your booking.
  • For specific cancellation terms made by customers, please refer to section 3 (Payments & Cancellation). Each cruise and tour package may have a separate set of terms & conditions and will be advised, or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the above general cancellation policy will apply.

 

  1. CANCELLATION BY TWEET WORLD TRAVEL
     
  • For group set departure, if the minimum number of the group is not reached, we reserve the right to cancel or vary the cruise 110 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable by you, Tweet World Travel will offer travel credits to be used up to 24 months less visa cost, fuel surcharge and any other cancellation fees levied by airlines and other third parties.
  • If a booking is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will either change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months.
  • During your cruise, in the event of strike, bad weather, or force majeure conditions endangering the operation of the vessel safely or extraordinary circumstances, Tweet World Travel may at all times and without notice, advance or delay a departure or a stopover or, if need be, change ports of call, and may not be held responsible in the event of cancellation, earlier or later departure or arrival, modification or substitution. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months. Tweet World Travel will not be liable to any additional associated costs incurred to the travellers whatsoever.
  • Force majeure events are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

 

  1. CANCELLATION BY CRUISE COMPANY OR THIRD-PARTY PROVIDER
     
  • Tweet World Travel acts as a coordinator and books your holiday with Third Party Travel Providers (Cruise company, airlines, local supplier, transfer service etc.) and is subjected to their particular terms and conditions.
  • If the Cruise Company, Airlines, Local Supplier or Third Party Travel Provider changes any part of your booking for reasons beyond its control, for example, if a Cruise Company or Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use our reasonable endeavours to notify you.
  • If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Depending on each particular suppliers’ policies and terms & conditions, it may results in a monetary refund to you or travel credits to use in the future. The refund/credits will less any fees charged by us under our terms and conditions, and by the Cruise Company, airlines, local suppliers or Third party travel provider’s terms and conditions that you agreed with.
  • Our fee may cost up to 10% of the total price that you have paid for your Travel Product to Cruise Company, Airlines, or Third Party Travel Provider.
  • Please check with your travel agents/ our consultant before cancelling or amending a Travel Product in these circumstances as some Cruise Company, Airlines, Local Suppliers or Third Party Travel Providers may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.

 

VI. RESPONSIBILITY

Tweet World Travel only acts as an agent for the Suppliers, and sell various travel related products as agent on behalf of, numerous transports, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all other wholesalers.

Tweet World Travel acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, cruising, touring, sightseeing and hotel accommodation. Our obligation to you is to make travel bookings as your agent on your behalf and to arrange relevant contracts between you and travel service providers. All bookings are subject to the terms and conditions and limitations of liability imposed by each Supplier. It is important for you to obtain and read the applicable Supplier’s terms and conditions as they may limit or exclude their liability to you.

Tweet World Travel does not own, manage, control or operate any transportation vehicle, any hotel or restaurant or any other supplier of services. All receipts, vouchers and tickets are issued subject to the terms and conditions specified by the Supplier and all services are subject to the laws of the country where the services are provided.

Tweet World Travel has no control over, or liability for, the services provided by third parties. We do not control the manner of the Suppliers. We disclaim and will be exempt from liability for anything to do with the supply of such Products.

All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason any travel service provider is unable to provide the services for which you have contracted; your rights are against that provider and not against us.

VII. LIABILITIES

Tweet World Travel (herewith called the Company) acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, cruising, touring, sightseeing and hotel accommodation. The Company does not own, manage, control or operate any transportation vehicle, any hotel or restaurant, any ship or any other supplier of services. All vouchers and tickets issued are subjected to the terms and conditions specified by the supplier and all services are subjected to the laws of the country where the services are provided.

Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling, hotel overbooking and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. Any decision made in respect of cruise/tour services by independent suppliers, cruiseline operators or airlines to re-route or amend the itinerary due to any of the above or similar circumstances is at the discretion of the cruise/tour service provider. Tweet World Travel shall not be liable for any claim whatsoever arising from such events. We strongly urge all customers to undertake a high level of personal responsibility in order to ensure that possessions, equipment and personal documents are closely monitored and protected at all times. We also strongly advise all customers to purchase appropriate travel insurance to protect you from financial loss and personal injuries in the event of an emergency.

You acknowledge and agree that there are inherent risks involved in participating in the cruise/tour and other activities, including without limitation of possible contact with native flora/fauna, local residents, unforeseen events (force majeure) and travel in remote locations.

By making a booking, you agree to accept all risks associated with the cruise/tour and other activities. You agree to unconditionally release us from all liability, including without limitation in contract and in tort, for any cause or action, including any injury, damage, loss, cost, delay, additional expense or inconvenience caused directly or indirectly as a result of the inherent risks associated with the tour, or any force majeure events or other events which are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

If we or our service providers are affected in any way by a force majeure event, we may in our discretion vary or cancel any itinerary or arrangement in relation to the tour as we consider necessary, without incurring any liability to you.

Each service provider is responsible for the part of the cruise/tour and activities it conducts. Service providers are not our agents or employees and are not under our direct control. We therefore do not warrant the performance of any service provider. We do not accept, and you release us from, all liability for any injury, loss, damage, costs or expenses, including without limitation any property damage or personal injury, that you may suffer which arises out of any act or omission of a service provider or operator who provides services in connection with your tour. Any claim that you may have in relation to a service provider should be raised directly with that service provider.

You are responsible for any injury, loss, damage, costs or expenses arising through your own fault. You agree to indemnify us against all actions, proceedings, claims, demands, expenses and costs (including legal costs on a full indemnity basis and whether incurred by or awarded against us) as a result of, or arising in relation to, whether directly or indirectly, your participation in the tour or any act or omission by you in relation to the tour.

To the extent permitted by law, we do not accept any liability in contract, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expenses or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over which we have no direct control. We do not accept any liability for any loss (including consequential loss or any associated costs) caused in case a third party provider becomes insolvent and goes out of business. Any payment already made to the third party provider in such case might be unrecoverable, and no refund will be made.

Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

VIII. AGENT RESPONSIBILITIES

It is the travel agents’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. Travel agents are also responsible to pass on Tweet World Travel’s Terms & Conditions by the time clients make the booking.

After a booking is made, travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.

Travel voucher will be issued and sent to travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. It is the travel agents’ responsibility to collect our travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there are any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

IX. CLIENT RESPONSIBILITIES

If your domestic and international flights are not arranged by Tweet World Travel, it is your responsibility to advise us your departure and arrival time, or any changes or delays you might encounter.

If you do not notify us in a timely manner, your arranged Airport Transfer Service is not responsible for any missed pick up in those circumstances. If you arrive on a delayed flight and miss your allocated pick up, you will need to make alternative arrangements at your own expense.

If no notification is received from you or your agent, your arranged Airport Transfer Service will pick you up as scheduled and attempt to wait for your scheduled arrival up to 2 hours. If your delay is longer than this waiting period you will have to make alternative arrangements at your own expense.

If you book our services through a travel agent, make sure you collect your travel voucher and any other necessary documentations included (e.g. visa) 7 day prior to departure. You are responsible to check all details and documents are correct for your booking.

It is the customers’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. You acknowledge that you fully understand and agree to Tweet World Travel’s Terms & Conditions by the time of booking.

After a booking is made, customers need to send a scanned copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.

Travel voucher will be issued and sent to the customers from 15 -30 days prior to departure. Make sure all travellers have obtained our travel voucher before travelling.

If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact to obtain all necessary travel documents.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customer’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

X. PASSPORTS & VISAS

All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. It is your sole responsibility if any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities.

If your visas are included in our package and we act on your behalf to apply for the visas, all necessary documents relating to your visa application will have to be provided to us at least 30 days before your departure. If you fail to provide the necessary documents before 30 days prior to your departure, we will not be held liable for your visa application. And the visa fee included in our package is not refundable in any circumstances.

If you still require us to assist with visa application in less than 30 days before your departure date, an additional fee will be required for urgent visa processing.

It is the customer’s/travel agent’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

XI. HEALTH

Please ensure that you are aware of any health requirements and recommended precautions relevant to your travel, and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation may deny your entry into a country. We recommend that you consult with your local doctor or health specialist before commencing your travel. General health advice for the destination you wish to visit is also available from the Department of Foreign Affairs and Trade.

The customers/travel agents also acknowledge and agree that:

  • All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.
  • All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
  • It is your responsibility to notify us of any dietary requests/requirements. we will do our best to meet your request/requirements, however, cannot guarantee that it can always be accommodated.
  • All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise
  • Our products DO NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
  • You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.

 

XII. TRAVEL INSURANCE

Our products DO NOT include Travel Insurance. Travel insurance is not included in our tours, cruises, day tours, private tours, group tours, transfers, and any of our packages.

For your protection, we strongly recommend that you purchase comprehensive travel insurance for your travel arrangements (without limitation) that include coverage for medical expenses, loss of luggage, cruise, land content and airfare charges that may occur. We are an authorised representative of CoverMore Travel Insurance Services.

We can provide you with general information about the travel insurance options available to you. If you decline travel insurance, you will be required to sign an indemnity statement/disclaimer.

You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.

XIII. TRAVEL DOCUMENTS

Travel documents include, but are not limited to, airline tickets, visas, hotel vouchers, tour vouchers or any other document used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation being non-refundable, no-date changeable and subject to cancellation and/or amendment fees.

Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identify holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.

Travel voucher will be issued and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the travellers travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

XIV. PUBLICITY

When you book with Tweet World Travel, you agree that we may use images of you taken during the trip and any comments made in writing or in video by you regarding the trip, without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium we choose.

If you do not want your images to be displayed, you have to advise us in writing at the time of booking, or when you collect your travel documents.

XV. PRIVACY

Tweet World Travel collects information about you (including health information where necessary) to process your travel arrangements, facilitate your participation in loyalty programs and conduct marketing activities and market research. If the information is not provided, we may not be able to make travel arrangements for you. We may disclose your personal information to our related companies, carriers, travel service providers, organisations which provide services to you.

For our full Privacy Policy, see link: https://b2b.tweetworldtravel.com.au/privacy-policy

XVI. GOVERNING LAWS

If any dispute arises between you and Tweet World Travel, the laws of Australia will apply.

 

 

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