Worldwide River Cruises
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From the Blue Danube to the Black Sea (port-to-port cruise)-1

LINZ - MELK - VIENNA - BRATISLAVA - BUDAPEST - BEZDAN - NOVI SAD - BELGRADE - THE IRON GATES - RUSE - GIURGIU - OLTENITA - TULCEA

From the Iron Gates to the Danube Delta, admire the majestic blue river, crossing 8 countries and stopping in 4 capitals. You will discover tremendous landscapes of striking beauty where nature is queen. From Belgrade to Vienna via Bratislava and Budapest, discover unique architecture, history and culture all along the beautiful Danube.

Trip code : LIT_PP

Duration : 11 days

Destination : LINZ (Austria) - MELK - VIENNA - BUDAPEST (Hungary) - BUDAPEST - NOVI SAD (Serbia) - BELGRAD - DONJI MILANOVAC - RUSE (Bulgaria) - RUSE - TULCEA (Romania) - TULCEA

Travel Dates :2021

THE CROISIEUROPE DIFFERENCE

  • All meals included - DRINKS INCLUDED with meals and at the bar
  • Refined French cuisine - Gala dinner and evening - Welcome cocktail
  • Free Wi-Fi onboard
  • Headsets are included for excursions
  • Official welcome from the captain and crew
  • Onboard activities
  • Travel assistance and repatriation insurance
  • All port fees included

CRUISE HIGHLIGHTS

  • Discover 6 countries and diverse cultures
  • Idyllic landscapes of the Iron Gates
  • Optional excursions:
    • The Danube Delta, the largest and best preserved of all European deltas
    • Fantastic Bucharest, the Romanian capital
    • Belgrade by coach or by bike
    • The Rusenski Lom river valley
    • Ruse and its astonishing features
    • Novi Sad, the pearl of Vojvodina
Passengers are welcome to board our ship at 4:00 p.m. After comfortably settling into your cabins, we'll introduce our crew at a welcome cocktail before dinner. Our ship will cruise towards Melk through the night.
Join us on an optional excursion for both packages: Visit to the Melk Abbey, perched on a rocky outcrop overlooking the Danube. Our ship will cruise to Vienna. In this evening, join us on an optional excursion for both packages: Viennese concert (subject to availability.)
Join us for the optional excursions proposed: CLASSIC: Guided visit of Schönbrunn Palace and with its magnificent park, the former summer residence of the Emperor of Austria and his family. DISCOVERY: The high art of Viennese living: Music and Viennese cafes. We'll stroll through the city and visit back stage in the Konzerthaus concert hall(1). After our tour, enjoy a steaming cup of Vienna Coffee and a delicious pastry. After our visits, we'll begin to cruise to Bratislava. Join us for the optional excursions proposed: CLASSIC: Guided tour of Bratislava, dominated to the north by the slopes of the southern tip of the Little Carpathians and bathed by the Danube. Its charm is found in its old town, with its splendid Baroque palaces, churches and pleasant squares. DISCOVERY: Hiking in Bratislava: The Little Carpathians. From Devin Castle, we'll take in the splendid view of Bratislava. We'll return on board and cruise to Budapest.
We'll arrive in Budapest. Join us for the optional excursions proposed: CLASSIC: Sightseeing tour of Budapest, once two distinct cities that united only in 1873. Buda, on one bank with its rolling hills and valleys; and Pest, on the other, with its flatter landscape that offers a panoramic view over the banks of the Danube. Both are on the UNESCO World Heritage List. DISCOVERY: Budapest by bike. You'll see all the important sights of the city on an easy-paced ride, cycling through the historical center of Hungarian culture and many other legendary sites in Budapest. The afternoon is free to do as you please. Join us on an optional excursion : Discover Gellert baths and spa. In the evening, join us on an optional excursion for both packages: evening of traditional entertainment in Budapest. Our ship will cruise through the night.
We'll arrive in Kalocsa. Join us on an optional excursion for both packages: Visit the Puszta, the Pannonian steppe grasslands. We'll enjoy a horse show. After we return on board, we continue towards Mohacs and Novi Sad. Our ship will cruise through the night.
We'll arrive in Novi Sad. Join us for the optional excursions proposed: CLASSIC: Guided visit of Novi Sad, the industrial and financial center of the Serbian economy and a major cultural center. DISCOVERY: Novi Sad and a walk to the Petrovaradin fortress. We'll leave the ship for an energetic walk to the Petrovaradin Fortress. We'll stroll along the riverfront before climbing the 200 steps up to the fortress. The view from the fort is splendid, and we'll enjoy a snack during our hike. Our ship will begin to cruise to Belgrade. The afternoon will be spent cruising, before arriving in the Serbian capital in the evening. In the evening, join us on an optional excursion for both packages: Evening of traditional entertainment in Belgrade.
Join us for the optional excursions proposed: CLASSIC: Guided tour of Belgrade. Known for its high cultural influence during the Turkish occupation, the city charms us with its Eastern, Slavic and Austrian heritage. The lively Terazije Square is considered the heart of the city. DISCOVERY: Biking in Belgrade. You'll cycle along the history-filled streets with your guide, who'll explain the city's recent past from World War II to current times. The afternoon will be spent cruising to Donji Milanovac.
The entire day will be spent cruising on the Danube. Our ship will pass through the Iron Gates, the gorge on the Danube that forms part of the boundary between Serbia and Romania. It was called "The Cauldrons” by ancient sailors, since the water, held tightly between two steep cliffs, seems to be boiling. On the Serbian bank of the river, we'll catch a glimpse of the Tabula Traiana - a marble plaque honoring the Roman Road that once linked Rome to the province of Dacia. Tonight is our gala evening and dinner.
We'll arrive in Ruse. Join us on an optional excursion for both packages: Tour of the canyon-shaped valley along the Rusenski Lom River, and the Rock-hewn Churches of Ivanovo, a group of monolithic churches, chapels and monasteries hewn out of solid rock. Join us on an optional excursion for both packages: Tour of Ruse. Enjoy dinner and an evening of traditional entertainment on board.
Our ship will cruise to Giurgiu. Join us on an optional excursion for both packages: Guided tour of Bucharest. Bucharest offers a striking combination of architectural styles: Curtea Veche, the ruins of a 15th-century palace built during the rule of Vlad III Dracula, orthodox churches, Empire-style manor houses, Communist-inspired architecture, and the Parliament (outside only - entrance fees not included). We'll return on board in Olenita
We'll arrive in Tulcea. Join us for the optional excursions proposed: CLASSIC: The Danube Delta. You'll tour the Danube Delta and enjoy the flora and fauna, see the multiple natural and artificial canals, and walk away with impressions that will last a lifetime. DISCOVERY: Delta Danube on a speed boat. On board a 7-passenger speed boat, you'll tour the Danube Delta and enjoy the flora and fauna. We'll return on board in Tulcea. Enjoy a traditional folklore evening.
Enjoy one last buffet breakfast on board before disembarking at 9:00 a.m. End of our services.

***Important Note***

For operational reasons and passenger safety, Tweet World Travel and its suppliers reserve the right to change, vary, modify or cancel any itinerary or arrangement in relation to the tour/cruise as considered necessary.

FAQ & Travel Blog

Your cruise with all meals from dinner the first evening to breakfast on the final day - onboard drinks included (except for drinks from our special lists) - double-occupancy cabin with shower in bathroom - assistance from our onboard multi-lingual host/hostess - welcome cocktail - gala dinner - onboard entertainment - travel assistance and repatriation insurance - all port fees.

DISCOVERY
DISCOVERY EXCURSIONS PACKAGE 2 - 2021

Included in tour package Melk Abbey Viennese music concert (subject to availability) The high art of Viennese living: music and Viennese cafes Hiking in Bratislava : the little Carpathians Buda

PRICE PER PERSON

Pre-paid : 1,042 AUD

On-board : 1,220 AUD

DISCOVERY
DISCOVERY EXCURSIONS PACKAGE 1 - 2021

Included in tour package Melk Abbey The high art of Viennese living: music and Viennese cafes Hiking in Bratislava : the little Carpathians Budapest by bike(1) Traditional evening in Budapest

PRICE PER PERSON

Pre-paid : 923 AUD

On-board : 1,081 AUD

CLASSIC
CLASSIC EXCURSIONS PACKAGE 2 - 2021

Included in tour package Melk Abbey Viennese music concert (subject to availability) Vienna and the Schoenbrunn Palace Bratislava Budapest Traditional evening in Budapest The Puszta (half-day

PRICE PER PERSON

Pre-paid : 917 AUD

On-board : 1,072 AUD

CLASSIC
CLASSIC EXCURSIONS PACKAGE 1 - 2021

Included in tour package Melk Abbey Vienna and the Schoenbrunn Palace Bratislava Budapest Traditional evening in Budapest The Puszta (half-day) Novi Sad and Sremski Karlovci Traditional even

PRICE PER PERSON

Pre-paid : 799 AUD

On-board : 933 AUD

1 TRIPS OF DAY
PM
Guided tour of Ruse- 2022

We'll set off by coach to visit the town of Ruse, one of the largest ports in Bulgaria. It was founded by the Romans under the orders of Emperor Augustus. During the Ottoman Empire, it was the mos

DURATION 03:00 hours

PRICE PER PERSON

Pre-paid : 55 AUD

On-board : 62 AUD

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1 TRIPS OF DAY
AM
Morning in the Puszta (1/2 day)- 2022

Departure by coach in the company of your host/hostess in the direction of Kiskunsag Park, at the heart of the Puszta. The Puszta, also known as the Great Plain of Hungary, is a large, flat grassland

DURATION 04:00 hours

PRICE PER PERSON

Pre-paid : 87 AUD

On-board : 97 AUD

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1 TRIPS OF DAY
AM
Guided tour of Novi Sad and Sremski Karlovci- 2022

We'll set off by coach to visit the town of Novi Sad. Capital of the autonomous region of Vojvodina, Novi Sad is also the second largest town in Serbia, going by the size of its population. The to

DURATION 03:30 hours

PRICE PER PERSON

Pre-paid : 50 AUD

On-board : 55 AUD

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1 TRIPS OF DAY
PM
Guided tour of the Melk Abbey- 2022

Departure by coach in company of your host/hostess towards Melk Abbey. We will meet up with our guides in the inner courtyard to start our visit. The Abbey overlooking the Danube was first built as th

DURATION 01:45 hours

PRICE PER PERSON

Pre-paid : 76 AUD

On-board : 84 AUD

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1 TRIPS OF DAY
AM
The Roussenki Valley and rupestrian churches in Ivanovo- 2022

We'll set off by coach in the company of our guides to the Valley of Roussenki-Lom for a visit to a rock-hewn church of Ivanovo, listed by UNESCO as a World Heritage Site. Here in this valley in N

DURATION 04:00 hours

PRICE PER PERSON

Pre-paid : 60 AUD

On-board : 66 AUD

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1 TRIPS OF DAY
PM
Delta Danube on a speed boat- 2022

On board a 7-passenger speed boat, you'll tour the Danube Delta and enjoy the flora and fauna, see the multiple natural and artificial canals, and walk away with impressions that will last a lifet

DURATION 04:00 hours

PRICE PER PERSON

Pre-paid : 134 AUD

On-board : 149 AUD

SEE MORE
1 TRIPS OF DAY
PM
Excursion in the Danube Delta- 2022

We'll begin with a 500m walk (approx.) and then board a tourist pleasure boat to begin our visit of the Danube Delta. We'll board these small local boats (with a capacity of 50 passengers) to

DURATION 03:00 hours

PRICE PER PERSON

Pre-paid : 65 AUD

On-board : 71 AUD

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1 TRIPS OF DAY
EVENING
Viennese Music Concert- 2022

Departure by coach in the company of our host/hostess towards Vienna's Kursalon where the concert will take place. Famous waltz melodies will take you back to the era of Franz Joseph and Sisi. The

DURATION 02:30 hours

PRICE PER PERSON

Pre-paid : 125 AUD

On-board : 139 AUD

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1 TRIPS OF DAY
AM
Budapest by bike- 2022

From the ship, we'll set out to explore Budapest by bike. You'll see all the important sights of the city on an easy-paced ride, cycling through the historical center of Hungarian culture. We&

DURATION 02:00 hours

PRICE PER PERSON

Pre-paid : 76 AUD

On-board : 84 AUD

SEE MORE
1 TRIPS OF DAY
EVENING
Traditional evening in Budapest- 2022

Transfer by coach in the company of your guides to a theater downtown for a traditional Hungarian show. This one-and-a-half-hour show will take you across all the regions of Hungary through its folklo

DURATION 02:00 hours

PRICE PER PERSON

Pre-paid : 68 AUD

On-board : 76 AUD

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1 TRIPS OF DAY
PM
Gellert Baths and Spa- 2022

You'll set out with your guide to visit the famous Gellert Baths and Spa. Now part of the famous Hotel Gellert in Buda, references to the spa's healing waters have been found from as early as

DURATION 03:00 hours

PRICE PER PERSON

Pre-paid : 100 AUD

On-board : 112 AUD

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1 TRIPS OF DAY
AM
Tour of Budapest- 2022

In the company of our guides, we will leave for a panoramic tour of Budapest, the Pearl of the Danube. First we will head for the hills of Buda by crossing the Elizabeth Bridge and we will go up to th

DURATION 04:00 hours

PRICE PER PERSON

Pre-paid : 49 AUD

On-board : 53 AUD

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1 TRIPS OF DAY
DAY
Day excursion to Bucharest (lunch included)- 2022

We'll leave on our full day excursion in the company of our guides to discover the Romanian capital of Bucharest. According to legend, the city was founded by a shepherd called Bucur, which means

DURATION 09:00 hours

PRICE PER PERSON

Pre-paid : 78 AUD

On-board : 86 AUD

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1 TRIPS OF DAY
PM
Guided tour of Bratislava- 2022

Bratislava, before becoming the capital of independent Slovakia in 1993 was first of all the capital of Hungary from 1536 to 1784 under the name of Presburg. It then belonged to Czechoslovakia before

DURATION 03:00 hours

PRICE PER PERSON

Pre-paid : 49 AUD

On-board : 53 AUD

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1 TRIPS OF DAY
PM
Hiking in Bratislava: The Little Carpathians- 2022

We'll leave by coach from Devínska Nová Ves for a hike in the Little Carpathians Protected Landscape Area, including the geographically rich Sandberg expanse. From Devin Castle, we&#

DURATION 03:00 hours

PRICE PER PERSON

Pre-paid : 66 AUD

On-board : 75 AUD

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1 TRIPS OF DAY
AM
Biking in Belgrade- 2022

What better way to explore Belgrade than on a bike? You'll cycle along the history-filled streets with your guide who will explain the city's recent past from World War II to current times. Th

DURATION 03:00 hours

PRICE PER PERSON

Pre-paid : 71 AUD

On-board : 79 AUD

SEE MORE
1 TRIPS OF DAY
EVENING
Traditional evening in Belgrade- 2022

Transfer by coach in the company of your guides for the traditional evening in Belgrade which will take place in a Hotel. Enjoy one hour of enchanting traditional dances and songs that will take you t

DURATION 02:30 hours

PRICE PER PERSON

Pre-paid : 66 AUD

On-board : 75 AUD

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1 TRIPS OF DAY
AM
Guided tour of Belgrade- 2022

We'll set off by coach to visit Belgrade, the capital of Serbia, which is also one of the oldest cities in Europe with a history stretching back some 7000 years. It is located at the confluence of

DURATION 04:00 hours

PRICE PER PERSON

Pre-paid : 50 AUD

On-board : 55 AUD

SEE MORE
1 TRIPS OF DAY
AM
Guided tour of Vienna and Schoenbrunn Palace- 2022

You will begin the tour by taking the famous Ring to reach Schoenbrunn Palace. The "Ring" was one of the personal projects of Emperor Franz Joseph. In 1857, he decided to take down the rampa

DURATION 04:00 hours

PRICE PER PERSON

Pre-paid : 105 AUD

On-board : 118 AUD

SEE MORE
1 TRIPS OF DAY
AM
The high art of Viennese living: music and Viennese cafes- 2022

Our guide will meet us at the ship, where we'll set off on foot for the subway station to discover the high art of Viennese living. We'll stroll through the city and visit back stage in the Ko

DURATION 04:00 hours

PRICE PER PERSON

Pre-paid : 107 AUD

On-board : 118 AUD

SEE MORE
1 TRIPS OF DAY
AM
Novi Sad and a walk to the Petrovaradin fortress- 2022

We'll leave the ship for an energetic walk to the Petrovaradin Fortress. We'll stroll along the riverfront before climbing the 200 steps up to the fortress. An exceptional work of 18th-century

DURATION 03:00 hours

PRICE PER PERSON

Pre-paid : 36 AUD

On-board : 39 AUD

SEE MORE

 

GENERAL TERMS & CONDITIONS

I. DEFINITIONS

These Terms & Conditions set out the terms on which you contract with Tweet World Travel Pty. Ltd (ACN 608 371 277), its subsidiaries and brands, including but not limited to Tweet World Travel, Tweet World Cruises, Worldwide River Cruises, Asia School Tours, Tweet World Tours, Asia Online Tours, CroisiCruises, (collectively referred to in this document as “Tweet World Travel”, “we”, “our” or “us”) for the delivery of travel arrangements for your trip.

These terms and conditions apply to bookings you make with our consultants (in-store, on our websites, over phone or by email); with your own travel agents, as well as online bookings you make on our websites. Please make sure your travel agent or our consultant advise you of our terms and conditions.

Please read the following terms and conditions carefully. You must not make any bookings unless you understand and agree with the following terms and conditions.

II. AGREEMENT BETWEEN USER AND TWEET WORLD TRAVEL

The services of Tweet World Travel are offered to you on the condition of your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Tweet World Travel constitutes your agreement to all such terms, conditions, and notices.

III. MODIFICATION OF THESE TERMS OF USE

Tweet World Travel reserves the right to change the terms, conditions, and notices under which the services of Tweet World Travel are offered, including but not limited to the charges associated with the use of the Tweet World Travel service, without notice.

IV. BOOKING TERMS & CONDITIONS

1. BOOKING

  • Passenger names must be provided exactly as per passport at the time of booking. Any spelling corrections made after a deposit is paid must be sent in writing and will incur additional fees, including any ticket/voucher re‐issue fees and any suppliers’ re-issue fees.
  • After a booking is made, customers / travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.
  • Tweet World Travel reserves the right to correct any errors in rates quoted/invoice or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing. Even once payment has been paid in full but an error in price has been found, Tweet World Travel reserve the right to correct any error.
  • Tweet World Travel reserves the right to modify the price in case of exchange rate fluctuation while we provide a quote or make a booking for you. We continue to modify exchange rate even after your booking is made. The price is only guaranteed only when a booking is confirmed and a deposit is already paid.
  • Tweet World Travel’s online websites, including but not limited to its online B2B Agent Portal, its distribution system, and its websites listed below, show live availability of its tour and cruises, and the price is updated daily according to the exchange rate. The price is only guaranteed only when a booking is confirmed, and a deposit is already paid.
    • By sending/paying a deposit the customers/ travel agents acknowledge that the terms and conditions are fully understood, and agree to be bound by the terms, conditions and responsibilities set forth.
    • The customers/travel agents also acknowledge and agree that:
      • All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise operated by Tweet World Travel as outlined in the itinerary.
      • All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
      • It is the traveller and the travel agents’ responsibility to notify us of any dietary requests/requirements. We will do our best to meet these requests/requirements, however, cannot guarantee that they can always be accommodated.
      • All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise.
      • Our products DO NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
      • You need to provide us the travellers’ Travel Insurance details upon booking, or at least before 30 days prior to the departure. If the travellers do not have travel insurance prior to their departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund/provide travel credits, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.

 

2. RESERVATION

Travellers can enquire and make bookings via Tweet World Travel’s websites, or via email to Reservation at contact@tweetworldtravel.com.au. Travellers can also make bookings via their local travel agents.

For deposit and final balance policies, please refer to section 3 (Payment & Cancellation)

Payment Method

All payment and fee mentioned in this Terms & Conditions is in Australia Dollar. 

Travellers can make a payment via Bank Transfer, Credit Card, PayPal or Payment Gateway.

If you make payment by credit card, the following Card Fees apply:

  • Visa Credit Card - 1.8% fee and MasterCard Credit Card ‐ 1.76% fee applies.
  • American Express (Amex) ‐ 2.8% fee applies.
  • PayPal – 2.6%
  • For late payment or urgent bookings, please notify us via email at payments@tweetworldtravel.com.au

Payment via TravelPay is an available option to travel agents.

 

3. PAYMENT & CANCELLATION

3.1 ASIA TOUR

3.1.1 FIT (INDIVIDUAL) & PRIVATE TOUR

  • For FIT bookings and Private Tour bookings, you will be required to pay a deposit of $500 per person after your booking is confirmed.
  • The final balance is due 65 days prior to departure.

Any booking valued at or less than $1,000 must be paid in full amount after booking confirmation. Some airfares or services must be paid in full at the time of booking.

Deposit and Final Balance due dates are specified within your invoice / booking confirmation. If the deposit payment is not made by the specified due date, your booking will be automatically cancelled. If the final balance payment is not made by the specified due date, your booking will be automatically cancelled and the deposit is non-refundable.

If you cancel your booking more than 65 days prior to departure, your deposit is non-refundable, or depends on each package’s terms & conditions.

In case of CANCELLATION made by the travellers before the travel date, a cancellation fee will apply. Each tour package may have a separate set of terms & conditions and will be advised or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:

FIT & Private Tour bookings Cancellation Fee:

  • More than 65 days prior to departure: loss of deposit
  • Between 64 days to 40 days prior to departure: 55% of total price
  • Between 39 days to 31 days prior to departure: 75% of total price
  • Within 30 days of departure: 100% of total price
  • Any ‘no show’: $100% of total price

 

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise/tour. 

 

3.1.2 LARGE GROUP & SCHOOL TOUR (from 15 pax and more)

For Large Group & School booking, you will be required to pay according to the below payment schedule:

  • $700 deposit per person upon signing the Agreement
  • $1500 second deposit per person due 115 days prior to the departure
  • Remaining Balance due 65 days prior to the departure

Deposit and Final Balance due dates are specified within your invoice / booking confirmation:

  • If the first deposit payment is not made by the specified due date, your booking will be automatically cancelled.
  • If the second deposit payment is not made by the specified due date, your booking will be automatically cancelled and the first deposit is non-refundable
  • If the final balance payment is not made by the specified due date, your booking will be automatically cancelled, and all paid deposit is non-refundable.

 

If you cancel your booking more than 65 days prior to departure, your deposits are non-refundable, or depends on each package’s terms & conditions.

In case of CANCELLATION made by the travellers before the travel date, a cancellation fee will apply. Each tour package may have a separate set of terms & conditions and will be advised or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:

                        Large Group Tours & School Tours Cancellation Fee:

  • More than 115 days prior to departure: loss of first deposit
  • Between 115 days to 65 days prior to departure: loss of all deposit
  • Between 64 days to 54 days prior to departure: 85% of total group price
  • Within 55 days of departure: 100% of total group price
  • Any ‘no show’: $100% of total group price
     

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise/tour.

 

3.1.3 SHORT PACKAGES & SHORE EXCURSIONS

  • For Short Packages & Shore Excursions you will be required to pay a deposit of $250 per person after your booking is confirmed.
  • The final balance is due 65 days prior to departure.

Deposit and Final Balance due dates are specified within your invoice / booking confirmation. If the deposit payment is not made by the specified due date, your booking will be automatically cancelled. If the final balance payment is not made by the specified due date, your booking will be automatically cancelled and the deposit is non-refundable.

If you cancel your booking more than 65 days prior to departure, your deposit is non-refundable, or depends on each package’s terms & conditions.

In case of CANCELLATION made by the travellers before the travel date, a cancellation fee will apply. Each tour package may have a separate set of terms & conditions and will be advised or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:

Short Packages, Shore Excursions Cancellation Fee:

  • More than 65 days prior to departure: loss of deposit
  • Between 64 days to 40 days prior to departure: 55% of total price
  • Between 39 days to 31 days prior to departure: 75% of total price
  • Within 30 days of departure: 100% of total price
  • Any ‘no show’: $100% of total price

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise/tour. 

 

3.2 WORLDWIDE RIVER CRUISES

FIT (INDIVIDUAL) BOOKINGS
 

  • For FIT booking, you will be required to pay deposit of 30% total price after booking is confirmed.
  • The final balance is due 115 days prior to departure

Deposit and Final Balance due dates are specified within your invoice / booking confirmation. If the deposit payment is not made by the specified due date, your booking will be automatically cancelled. If the final balance payment is not made by the specified due date, your booking will be automatically cancelled and the deposit is non-refundable.

Any booking valued at or less than $1,900 must be paid in full amount after booking is made. All airfares must be paid in full at the time of booking.

In case of CANCELLATION made by customers, before the travel date, a cancellation fee will apply. Each cruise package may have a separate set of terms & conditions and will be advised, or specified in the booking confirmation.  In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:

European River Cruise Cancellation Fee:

  • More than 115 days prior to departure: $250 per person is non-refundable
  • From 114 days to 91 days prior to departure: 50% of total price
  • Between 90 and 61 days prior to departure: 60% of total price
  • Between 61 and 45 days prior to departure: 70% of total price
  • Between 45 and 35 days prior to departure: 80% of total price
  • Within 35 days prior to departure: 100% of total price
  • Any 'no show': 100% of total price

 

Amazon River, Volga River, Mekong River, African River Cruise Cancellation Fee:

  • More than 130 days prior to departure: $450 per person is non-refundable
  • From 129 days to 91 days prior to departure: 60% of total price
  • Between 90 and 61 days prior to departure: 70% of total price
  • Between 61 and 45 days prior to departure: 80% of total price
  • Between 45 and 35 days prior to departure: 90% of total price
  • Within 35 days prior to departure: 100% of total price
  • Any 'no show': 100% of total price

For all cruises, after the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise.

 

4. LATE OR URGENT BOOKING

Any booking made within 115 days before departure will require payment in full immediately when the booking is confirmed.

Bookings made less than 60 days prior to departure will incur a late booking fee of $120 per person and must be paid along with the final payment at the time of booking.

5. AMENDMENTS FEES

After bookings are deposited, any amendment has to be requested in writing and incurs $99 fee per person, plus any additional costs and administrative expenses incurred in arranging the alteration.

Alterations will be made at our discretion and may not always be possible.

6. SAFETY NET PROTECTION 

  • Safety Net Protection is not included in our tour/cruise packages. If you wish to purchase safety net protection, an additional fee of $95 per person will occur. This is only valid for one-time use (claim).
  • Safety Net Protection enables passengers to amend their tour and/or river cruise 30 days prior to departure, to another tour/cruise on the same destination departing in the same year (once only) without incurring cancellation charges or penalties from Tweet World Travel. The new tour must be at the same cost or higher, but cannot be at lower cost than the initial tour booked. If the passengers choose the higher cost option, then the additional difference amount must be paid. However, no modifications shall be accepted less than 30 days prior to departure.
  • Safety Net Protection is payable immediately at the time of making deposit payment. Once purchased, Safety Net Protection is not refundable  
  • Safety Net Protection does not apply for airfares, or third-party fees and charges.
  • Safety Net Protection allows for amendment ONLY, not cancellation.

 

7. TRAVEL VOUCHER

Travel voucher will be issued by Tweet World Travel and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the traveller travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embark our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occur, we won’t be liable and the travellers will be deem as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

 

8. SURCHARGE

We reserve the right to surcharge the cost of your booked travel arrangements prior to commencement for circumstances beyond our control such as currency devaluation, fuel or air fare surcharges, airline schedule changes, minimum passengers requirements or the imposition of new or amended Government charges.

 

 

V. CANCELLATION

  1. CANCELLATION BY CUSTOMER
  • Please check with your travel agents / our consultant before cancelling or amending a Travel Product.
  • For a specific tour / cruise package, a separate cancellation policy might be set out and applied to your booking.
  • For specific cancellation terms made by customers, please refer to section 3 (Payments & Cancellation). Each cruise and tour package may have a separate set of terms & conditions and will be advised, or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the above general cancellation policy will apply.

 

  1. CANCELLATION BY TWEET WORLD TRAVEL
     
  • For group set departure, if the minimum number of the group is not reached, we reserve the right to cancel or vary our tour & cruise 110 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable by you, Tweet World Travel will offer travel credits to be used up to 24 months less visa cost, fuel surcharge and any other cancellation fees.
  • If a booking is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will either change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months.
  • During your cruise, in the event of strike, bad weather, or force majeure conditions endangering the operation of the vessel safely or extraordinary circumstances, Tweet World Travel may at all times and without notice, advance or delay a departure or a stopover or, if need be, change ports of call, and may not be held responsible in the event of cancellation, earlier or later departure or arrival, modification or substitution. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months. Tweet World Travel will not be liable to any additional associated costs incurred to the travellers whatsoever.
  • Force majeure events are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

 

  1. CANCELLATION BY THIRD-PARTY PROVIDER
     

Tweet World Travel acts as a principal who organises your tour & cruise. Tweet World Travel may contract with a third-party provider to assist in the running of our trips.

If the Third-Party Providers change its schedules, or cancel their service for reasons beyond our control, we will use our reasonable endeavours to notify you.

If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. This may result in a monetary refund to you or travel credits to use in the future. The refund/credits may subject to cancellation and admin fees charged by us. Please check with your travel agents/ our consultant before cancelling or amending a Travel Product in these circumstances.

VI. RESPONSIBILITY

Only when we are the principal supplier to you of travel arrangements or other services which we control, then we will provide those travel arrangements and services with reasonable skill and care. 

We will not be responsible for any loss, damage, claim or expense caused by the acts or omissions of yourself, of any other third party who might be contracted with the provision of the travel arrangements or services, or due to an event of Force Majeure.

 

Tweet World Travel has no control over, or liability for, the services provided by third parties. We disclaim and will be exempt from liability for anything to do with the supply of third parties' services.

 

VII. LIABILITIES

Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. We strongly urge all customers to undertake a high level of personal responsibility in order to ensure that possessions, equipment and personal documents are closely monitored and protected at all times. We also strongly advise all customers to purchase appropriate travel insurance to protect you from financial loss and personal injuries in the event of an emergency.

You acknowledge and agree that there are inherent risks involved in participating in the cruise/tour and other activities, including without limitation of possible contact with native flora/fauna, local residents, unforeseen events (force majeure) and travel in remote locations.

By making a booking, you agree to accept all risks associated with the cruise/tour and other activities. You agree to unconditionally release us from all liability, including without limitation in contract and in tort, for any cause or action, including any injury, damage, loss, cost, delay, additional expense or inconvenience caused directly or indirectly as a result of the inherent risks associated with the tour, or any force majeure events or other events which are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

If our tours and cruises are affected in any way by a force majeure event, we may in our discretion vary or cancel any itinerary or arrangement in relation to the tour as we consider necessary, without incurring any liability to you.

Third-party service providers are not our agents or employees and are not under our direct control. We therefore do not warrant the performance of any service provider. We do not accept, and you release us from, all liability for any injury, loss, damage, costs or expenses, including without limitation any property damage or personal injury, that you may suffer which arises out of any act or omission of a service provider or operator who provides services in connection with your tour. Any claim that you may have in relation to a service provider should be raised directly with that service provider.

You are responsible for any injury, loss, damage, costs or expenses arising through your own fault. You agree to indemnify us against all actions, proceedings, claims, demands, expenses and costs (including legal costs on a full indemnity basis and whether incurred by or awarded against us) as a result of, or arising in relation to, whether directly or indirectly, your participation in the tour or any act or omission by you in relation to the tour.

To the extent permitted by law, we do not accept any liability in contract, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expenses or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over which we have no direct control. We do not accept any liability for any loss (including consequential loss or any associated costs) caused in case a third party provider becomes insolvent and goes out of business. Any payment already made to the third party provider in such case might be unrecoverable, and no refund will be made.

Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

VIII. AGENT RESPONSIBILITIES

It is the travel agents’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. Travel agents are also responsible to pass on Tweet World Travel’s Terms & Conditions by the time clients make the booking.

After a booking is made, travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.

Travel voucher will be issued and sent to travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. It is the travel agents’ responsibility to collect our travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there are any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

IX. CLIENT RESPONSIBILITIES

it is your responsibility to advise us your departure and arrival time, or any changes or delays you might encounter.

If you do not notify us in a timely manner, your arranged Airport Transfer Service is not responsible for any missed pick up in those circumstances. If you arrive on a delayed flight and miss your allocated pick up, you will need to make alternative arrangements at your own expense.

If no notification is received from you or your agent, your arranged Airport Transfer Service will pick you up as scheduled and attempt to wait for your scheduled arrival up to 2 hours. If your delay is longer than this waiting period you will have to make alternative arrangements at your own expense.

If you book our services through a travel agent, make sure you collect your travel voucher and any other necessary documentations included (e.g. visa) 7 day prior to departure. You are responsible to check all details and documents are correct for your booking.

It is the customers’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. You acknowledge that you fully understand and agree to Tweet World Travel’s Terms & Conditions by the time of booking.

After a booking is made, customers need to send a scanned copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.

Travel voucher will be issued and sent to the customers from 15 -30 days prior to departure. Make sure all travellers have obtained our travel voucher before travelling.

If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact to obtain all necessary travel documents.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customer’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

X. PASSPORTS & VISAS

All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. It is your sole responsibility if any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities.

If your visas are included in our package and we act on your behalf to apply for the visas, all necessary documents relating to your visa application will have to be provided to us at least 30 days before your departure. If you fail to provide the necessary documents before 30 days prior to your departure, we will not be held liable for your visa application. And the visa fee included in our package is not refundable in any circumstances.

If you still require us to assist with visa application in less than 30 days before your departure date, an additional fee will be required for urgent visa processing.

It is the customer’s/travel agent’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

XI. HEALTH

Please ensure that you are aware of any health requirements and recommended precautions relevant to your travel, and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation may deny your entry into a country. We recommend that you consult with your local doctor or health specialist before commencing your travel. General health advice for the destination you wish to visit is also available from the Department of Foreign Affairs and Trade.

The customers/travel agents also acknowledge and agree that:

  • All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.
  • All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
  • It is your responsibility to notify us of any dietary requests/requirements. we will do our best to meet your request/requirements, however, cannot guarantee that it can always be accommodated.
  • All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise
  • Our products DO NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
  • You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.

 

XII. TRAVEL INSURANCE

Our products DO NOT include Travel Insurance. Travel insurance is not included in our tours, cruises, day tours, private tours, group tours, transfers, and any of our packages.

For your protection, we strongly recommend that you purchase comprehensive travel insurance for your travel arrangements (without limitation) that include coverage for medical expenses, loss of luggage, cruise, land content and airfare charges that may occur.

You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.

XIII. TRAVEL DOCUMENTS

Travel documents isssued by us cannot be transferred to another person to use.  An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.

Travel voucher will be issued and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the travellers travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

XIV. PUBLICITY

When you book with Tweet World Travel, you agree that we may use images of you taken during the trip and any comments made in writing or in video by you regarding the trip, without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium we choose.

If you do not want your images to be displayed, you have to advise us in writing at the time of booking, or when you collect your travel documents.

XV. PRIVACY

Tweet World Travel collects information about you (including health information where necessary) to process your travel arrangements, facilitate your participation in loyalty programs and conduct marketing activities and market research. If the information is not provided, we may not be able to make travel arrangements for you. We may disclose your personal information to our related companies, carriers, travel service providers, organisations which provide services to you.

For our full Privacy Policy, see link: https://b2b.tweetworldtravel.com.au/privacy-policy

XVI. GOVERNING LAWS

If any dispute arises between you and Tweet World Travel, the laws of Australia will apply.

 

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